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Crap-face
Paper Tape
Posts: 4
Registered: ‎05-23-2011
Location: Scotland
Views: 3,061
Message 1 of 5

Warranty/Repair procedure (UK)

Hi,

 

Im still under warranty from a laptop i got in argos last june so im phoning tomorrow to see what can be done.

 

There is no way it can be fixed over the phone so its going to need to be sent in....

 

What is the procedure ? ....Does someone come to my house to pick it up or do I need to post it and pay the postal charges myself ?

 

Also,can I remove my hard-drive ?

 

Also also,where is the support team based ?

 

Cheers. x

Guru
Posts: 906
Registered: ‎11-26-2008
Location: NO
Views: 3,044
Message 2 of 5

Re: Warranty/Repair procedure (UK)

You can use the link below to search and find the warranty options for your computer. Unless you bought some kind of service like ThinkPlus and on-site service you have to send the computer. Using the link below should give you the answer.

 

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=SITE-WARNTY&sitestyle=lenovo

 

I suggest you ask when you give Lenovo a call tomorrow whether or not you have to send the HDD as well. I doubt that you have to send the HDD unless it's related to the problem you experience with the computer.

 

Not sure where the service center in your location is located, but i guess you could ask when you give them a call. Since you might have to send or deliver the computer i'm sure they can give you an answer.

 

-gan

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 3,036
Message 3 of 5

Re: Warranty/Repair procedure (UK)

as gan said, warranty and shipping isues may change by country. it's better to ask support line.

http://www.krasotaiskusstva.com
Crap-face
Paper Tape
Posts: 4
Registered: ‎05-23-2011
Location: Scotland
Views: 3,030
Message 4 of 5

My laptop is being picked up for repair next week....

Can someone please advise me of a few things...

 

1.Do Lenovo phone me or email me to let me know they have received the laptop at their repair centre ?

2.Do they phone or email to confirm that they can fix it ?

3.Do they phone or email to let me know when I will receive my laptop back ?

4.I am in Scotland,does the laptop get sent to England or is there repair centres locally in Scotland ?

5.Is there an email contact for Lenovo so I can be updated on the repair ?

 

Thanks in advance.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 3,023
Message 5 of 5

Re: My laptop is being picked up for repair next week....

1- you should be able to check it online by using case number.
2- they may send email.
3- no.
4- if there's repair center locally in scotland, they repair in scotland otherwise they ship it to the closest repair center.
5- http://consumersupport.lenovo.com/us/en/RepairStatus/RepairStatus.aspx


http://www.krasotaiskusstva.com

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