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PR-Imagery
What's DOS?
Posts: 1
Registered: ‎01-23-2016
Location: Bermuda
Views: 375
Message 1 of 3

Warranty repair failed

Hello.

 

About a month ago I had my Y70-70t repaired under warranty for flickering/black screen problems. The service centre replaced the screen assembly and it was fine for a couple days the few times I used it until the same issue resurfaced. I took it back and they refused to accept it without me paying a fee for them to diagnose the problem. This was the day the original factory warranty expired, which perplexed me as the repair they made that should have fixed the same issue not even a month prior did not fix the problem.

 

What is the warranty period on repairs?

 

Its pretty annoying the service centre won't accept it back without a charge even tho the repairs they made failed to correct the issue.

PaginR
Paper Tape
Posts: 15
Registered: ‎11-04-2016
Location: BE
Views: 312
Message 2 of 3

Re: Warranty repair failed

For Bermuda i do not know but here in Europe ... Warranty must extend ... because you loose time during the first repair... check with "custommer association" or any law maker.

Administrator
Administrator
Posts: 7,459
Registered: ‎09-03-2014
Location: SK
Views: 250
Message 3 of 3

Re: Warranty repair failed

Hello PR-Imagery,

 

sorry for being late getting back to you, were you able to resolve this?  If not could you please send me the following information by private message;

 

Full Name;
Telephone No.;
email address;
System Type;
System s/n;

Date of purchase;

Date of service;

Service Provider Name;
Case Numbers;

 

Thanks in advance

 

Andy

 

English Community Leader
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