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ZORAK
Fanfold Paper
Posts: 2
Registered: ‎11-26-2018
Location: US
Views: 286
Message 1 of 2

Warranty repairs

II have a TAB 8.  It was signed for on 11/21. On 11/26 I contacted cust. service, on 11/27 I got an email saying received today, will assign a technician. Repair status update 12/1 technician assigned. Long story short the Memphis, Tn depot has had 32 days. Cust. service can't tell me when and if the part will be shipped. Also told me to wait on the technician  to email me. How long do i have to wait? Or any other options?

Administrator
Administrator
Posts: 6,923
Registered: ‎09-03-2014
Location: SK
Views: 212
Message 2 of 2

Re: Warranty repairs

Hello Zorak,

 

We can try and find out exactly what is happening for you if you would like to post your case number please. Do not post serial numbers or any other private information.

 

Andy

 

English Community Leader
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