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59 Posts

12-03-2007

Spain, Madrid

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  • Message 1 of 25

Warrany change taking months with Lenovo

2008-01-23, 13:57 PM
Hello,
 
Since several months I am trying to move my warranty from USA to Europe. It is 3 year warranty on X61Tablet. I called Lenovov several times on the ocasion, was promissed to be called back, then send query using email, was promissed to get reply, then sent another query, then send another etc.
 
the only thing I am getting is confirmation of the message and after several days confiormation that somebody wil be looking into that.
 
Who can please help me with that?
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8095 Posts

11-19-2007

United States of America

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  • Message 2 of 25

Re: Warrany change taking months with Lenovo

2008-02-01, 2:45 AM

wojciech_czyz,
 
Can you send me a PM with your MT and Serial number and your contact information?
 
I'll try to get this resolved.
 
 

 
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59 Posts

12-03-2007

Spain, Madrid

64 Signins

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  • Message 3 of 25

Re: Warrany change taking months with Lenovo

2008-02-06, 14:00 PM
Hello, PM sent yesterday...
Thanks,
Wojciech
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59 Posts

12-03-2007

Spain, Madrid

64 Signins

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  • Message 4 of 25

Re: Warrany change taking months with Lenovo

2008-02-11, 8:27 AM
Mark,
 
I sent the PM to you twice and replied to this board in the last week, still nothing. Can you please at least say if you are still interested in helping (even more) disappointed Lenovo customer?
 
Best regards,
Wojciech
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4169 Posts

11-20-2007

United States of America

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  • Message 5 of 25

Re: Warrany change taking months with Lenovo

2008-02-11, 12:46 PM
Have a little patience.  You're not the only customer Mark is helping right now, and it takes time for him to get answers to any question.

keep-calm-it-s-a-thinkpad-sm2.jpg

English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество


Jane
nonnymouselenovoff1.gif

2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

I am not a Lenovo employee

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59 Posts

12-03-2007

Spain, Madrid

64 Signins

748 Page Views

  • Posts: 59
  • Registered: ‎12-03-2007
  • Location: Spain, Madrid
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  • Message 6 of 25

Re: Warrany change taking months with Lenovo

2008-02-25, 17:44 PM
One month have passed since I posted this question on this forum.
The total time I am waiting for a resolution of this is...5 months.
My X61T recently decided to loose one of its corners and the screen bevel unglued, would be great to have it serviced but my warranty that I paid for is "behind the glass".
 
 
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8095 Posts

11-19-2007

United States of America

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  • Message 7 of 25

Re: Warrany change taking months with Lenovo

2008-02-25, 18:28 PM


wojciech_czyz wrote:
One month have passed since I posted this question on this forum.
The total time I am waiting for a resolution of this is...5 months.
My X61T recently decided to loose one of its corners and the screen bevel unglued, would be great to have it serviced but my warranty that I paid for is "behind the glass".
 
 


Apologies for the delay.  I have been in contact with our European services team and they will be in touch with you ASAP.
 

 
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4169 Posts

11-20-2007

United States of America

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  • Message 8 of 25

Re: here's my warranty story.. Lenovo service/quality has fallen

2008-07-18, 0:14 AM

keep-calm-it-s-a-thinkpad-sm2.jpg

English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество


Jane
nonnymouselenovoff1.gif

2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

I am not a Lenovo employee

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54 Posts

08-02-2008

Estonia

313 Signins

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  • Message 9 of 25

Re: Warranty change taking months with Lenovo

2008-10-09, 18:28 PM

Hello,

II have a similar problem with my Thinkpad T60p, so it'd be fine to get to know, how wojciech_czyz  has solved his problem with exchanging his Thinkpad's warranty regional localization.

Actually my situation is much worse than wojciech_czyz's one. I've purchased and been using my Thinkpad T60 (with international warranty of course) while being for a long trip in USA and now I go back to Europe. Lenovo's Europe representative whom I've contacted with has notified, that my machine will not in any event get any warranty service in Europe. Furthermore it is not possible to extend my TP's warranty (that is to purchase a new additional) in Europe even for the extra charge. So the only thing they have could advise me  was to purchase a new notebook in Europe. For me it sounds like a bad joke...

 

BTW I don't understand Lenovo's concept of "international" warranties, which are not world-wide, but regional. What if I  often travel between USA and Europe? Have I really need to have tow notebookes, one for USA and other for Europe, in order to get covered by Lenovo's warranty service at home and on trip? Or there is some actually worldwide warranty as well?


Thanks!

Message Edited by leopoldus on 10-10-2008 10:08 PM
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3290 Posts

02-17-2008

Australia

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  • Message 10 of 25

Re: Warranty change taking months with Lenovo

2008-10-11, 0:52 AM

welcome to the forum leopoldus:

 

Lenovo Thinkpad still use a vestige of IBM Thinkpad International warranty, which depends on the model number of machine have different International warranty coverage. Even if you have international warranty, the warranty in the oversea countries covered as part of your IWS are the most basic warranty service available in that country, regardless of what warranty is offered in the original country of purchase. In some cases (i think India) extra warranty services offered in USA purchased machine are also honored in India. But in Europe this is not the case, you only get back to depot services.... 

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