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01-12-2021

US

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What is going on Lenovo. Been waiting on refund

2021-01-12, 18:27 PM

I purchased a laptop and mouse/keyboard combo back on November 26th.  UPS attempted to deliver to my neighbor who denied the package.  The package was returned to Lenovo on December 6, 2020.  I have contacted Lenovo multiple times via chat and over the phone with no refund.   As of today, 1/12/2021 I still do not have a refund to my credit card.  This is getting ridiculous.  I am going to have to file a case with my state Attorney General.

 

 

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9812 Posts

09-04-2014

SK

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Re:What is going on Lenovo. Been waiting on refund

2021-01-14, 12:48 PM

Hello and welcome to community,

 

I'm happy to see what I can find out for you but need you to please post the original order number in order that I can do so. Alternatively you could write to the email address on the How to Return an Item section of the shopping help site.
https://www.lenovo.com/us/en/shopping-faq/#returns

 

 

 

Andy

 

English Community Administrator
Lenovo eServices

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2 Posts

01-12-2021

US

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  • Posts: 2
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Re:What is going on Lenovo. Been waiting on refund

2021-01-14, 13:15 PM


Date of purchase: 11/26/2020
Order Number: 4296807346

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9812 Posts

09-04-2014

SK

32718 Signins

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  • Posts: 9812
  • Registered: ‎09-04-2014
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Re:What is going on Lenovo. Been waiting on refund

2021-01-15, 15:52 PM

Hello,

 

Thanks for the needed information, everything appears to have been processed so if you haven't received your funds by the end of next week please reach out to me again.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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