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03-05-2020

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Why does shipping have such a delay?

2020-03-05, 0:26 AM
Hello, I ordered a 17" Y740 on Feb 27th with expedited shipping and was curious not only why the 3-4 week delay to start but looking at the order ovp page the estimated shipping got pushed back a couple days from April 1st to April 7th. I understand that the ovp shows "estimated" and may not be spot on and that some back ordered components may play a part in delays but what I don't understand is why such the delay when I ordered a "ready to ship" model. Thank you in advance.
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20 Posts

09-07-2019

IE

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  • Message 2 of 19

Re:Why does shipping have such a delay?

2020-03-05, 1:14 AM

Best guess: COVID-19 affects everything, including couriers. That's not just me saying that, that's tech YouTubers reporting on stuff they have shipped from China. I don't know where Lenovo stores ready-made systems, though.

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03-05-2020

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  • Message 3 of 19

Re:Why does shipping have such a delay?

2020-03-05, 7:22 AM
I’m in a very similar situation as you. Ordered a Y740 on Feb 25th when it still had 1-3 shipping listed and purchased expedited delivery but the OVO page unfortunately shows a April 1st delivery time. Not sure what is happening but trying to hold it out a bit longer & crossing my fingers it shows up sooner rather than later.
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03-05-2020

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  • Message 4 of 19

Re:Why does shipping have such a delay?

2020-03-05, 16:02 PM
OVP*
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9 Posts

03-05-2020

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  • Message 5 of 19

Re:Why does shipping have such a delay?

2020-03-19, 18:23 PM
Update* Estimated delivery has bounced around quite a bit. From the 1st to the 7th of April, then to the 27 of March, then 30th, now to April 2nd. Also have had holds on my bank account keep popping up. Had a buddy order a similar machine from Costco and he got his within a week of ordering what gives? Called customer support and they just gave me the run around about how some things take longer cause of the travel band. I asked where my machine was coming from and they said the North Carolina warehouse, I'm in Colorado. There's no travel ban between states nor on mail. Also said that it takes so long to ship since they need to make sure everything is working properly, which I get and can appreciate, but a month? They also said they could try to rush and get it out sooner, nothing has changed. Then they answered why so many hold charges to my account, they can only hold for 7 days before it expires then they place a new hold. Which is fine since the money doesn't leave the account and goes away, but too many holds like that can cause a bank to think it's a fraud charge. I had to call my bank to tell them that the holds are ok as I was waiting for them to charge and ship my device. I get things can take time but I ordered a "ready to ship" model and the beating around the bush customer service is really frustrating, sometimes it's better to just get a straight answer.
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8203 Posts

09-04-2014

SK

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  • Message 6 of 19

Re:Why does shipping have such a delay?

2020-03-21, 15:11 PM

Hello and welcome to the Community,

 

Sorry you've not had the best experience. The parts delay has been caused by the mainboard with the specific GPU and chipset, it's been confirmed to me that the system ship date of the 30th is realistic with a chance it might ship earlier. Thanks for your patience so far and hope you can be patient with us for a little longer.

 

Andy

 

English Community Administrator
Lenovo eServices

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9 Posts

03-05-2020

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  • Message 7 of 19

Re:Why does shipping have such a delay?

2020-03-23, 18:34 PM
Update again* now shipping changed to the 2nd and delivery to the 7th of April. I fail to see why a "ready to ship" model has to take this long. I would assume it's a prebuilt already sitting on a shelf ready to go, but apparently not. Starting to regret buying directly from lenovo instead of other options.
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2 Posts

04-08-2020

SG

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  • Message 8 of 19

Re:Why does shipping have such a delay?

2020-04-08, 9:16 AM
I hear you, Ordered a Y740 4th March as well, and it got pushed back from 18th March to 27th, April 4th, and now 8th April. Yeah, I know they have one of the major factories in Wuhan unfortunately, but would appreciate a realistic answer on actual goings on so we can taper our expectations. Otherwise if orders can't be fulfilled a refund would do as well, as I can buy a system off the shelf here. At this rate, my rtx2080 will release same time as the rtx3080 😂 Please give us an update on manufacturing guys Stay safe and take care everyone. Josh
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9 Posts

03-05-2020

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  • Message 9 of 19

Re:Why does shipping have such a delay?

2020-04-08, 11:31 AM
Mine has continued to get pushed back. Was supposed to ship on the 2nd and looked the same as I checked the morning of April 1st, but when I checked again on my lunch break it got pushed to the 6th then the 7th. That one really irritated me cause I was checking almost every hour starting at 4am when I got up and it changed around 10am MST the day of the 7th to the 8th. So I guess we'll see, about ready to cancel altogether and get something from Alienware, at least I get a small discount through my work on dell and hp products.
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9 Posts

03-05-2020

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  • Message 10 of 19

Re:Why does shipping have such a delay?

2020-04-08, 11:36 AM
I think the worst about about all this is that I keep getting emails asking to review my purchase. Lile what am I supposed to review? "Yeah, this blank space right here where my laptop goes is awesome, looks so realistic and life like. It's almost as if the laptop isn't even there!"
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