Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Welcome to the Lenovo Community

Welcome to the Forums!

Welcome to Lenovo's Peer-to-Peer Discussion Community!
Please note our guidelines. How to register and login and Community FAQs.
Shape the Future of PCs

Help Lenovo Shape the Future of PCs

Take the ownership survey. Share your ideas with our product team
Community Spotlight

Visit the Lenovo Blogs!

Check out the ThinkPad Time Machine
Visit the Community Spotlight Blog
Windows  10

Are you ready for Windows 10?

Get to know Windows 10
Visit the Windows 10 Support Center
Paper Tape
Posts: 4
Registered: ‎05-05-2012
Location: Australia

Will not ever purchase a Lenovo or Thinkpad product again!!

Since the very first day I got this laptop, the express card slot did not work at all!!. Therefore I contacted the Australia local Lenovo service to arrange the repair job under the warranty agreement (Ref: P48PBN1). The mother board was replaced and the laptop was supposed to delivered back to me on 14th May. However, the courier misdelivered the package on that day, as a result I had to wait one more day to get it, which is today, 15th of May.
When I just got a chance to test it an hour ago, I found the CPU was swapped out for a lower verison - Intel I5, 2520M. Please be ware, I ordered the i7, 2640M.Also the NVIDA and Intel HD video cards have gone!!!! Can you imagine how frustrating it is???


Called Australia Customer Centre couples of times, no response...  Sent a complaint email to
no reply, no follow up call.


This is how a customer was treated. This is the quality of a brand new Laptop.

Posts: 1,175
Registered: ‎05-29-2010
Location: Singapore

Re: Will not ever purchase a Lenovo or Thinkpad product again!!

Hi kevinDiao

Sorry for the hearing this bad news.


How about try calling 131-426 again? You could also send a PM to one of the staff here and they will be glad to assist you to resolve this problem and regain back your confidence as a customer.


Have a nice day! :smileytongue::smileyhappy::smileyvery-happy:


W520 (4284-A99)

Does someone’s post help you? Give them kudos as a reward, as they will do better to improve | Mark it as solved if the solution works for you, so it could be reference for others in the future


Sound Enthusiast and Enhancement (Post comments, share mixes, etc.)

Dolby Home Theater v4 ; IdeaPad Slate Tablet



Posts: 20,912
Topics: 128
Kudos: 1,261
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne

Re: Will not ever purchase a Lenovo or Thinkpad product again!!

Hi KevinDiao, check your PM.

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Paper Tape
Posts: 4
Registered: ‎05-05-2012
Location: Australia
0 Kudos

Re: Will not ever purchase a Lenovo or Thinkpad product again!!

Thank you all for the reply. I will write an email tonight as a last hope. Cheers, Kevin