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Posts: 7,626
Registered: ‎11-23-2007
Location: USA
Views: 1,907
Message 31 of 39

Re: Windows Refund


If you're that certain that the laws are being violated, go to ACLU or find a competent attorney looking for an early retirement....and sue...maybe you'll make history.

Fact of the matter is - regardless of how any of us feels about it - that majority of users prefer Windows over all other OS options combined at this point in time and will not buy an unbundled system. Period.




In daily use: R60F, R500F, T61, T410

Collecting dust: T60

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Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W

Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.
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Posts: 28
Registered: ‎01-10-2010
Location: US
Views: 1,895
Message 32 of 39

Re: Windows Refund

There are enough succesful cases, when people got their money in small claims courts. Though most simply don't have enought time to go through all the hassle.


While bundling itself is a primary problem, it normally should have a workaround. One of the legal loopholes for OEMs to escape the tying antitrust regulations is the availability of refund. I can even tolerate the bundling (since the majority uses Windows as you pointed and it gives them lower prices - good for them), as far as one can normally get a refund for Windows when one is NOT using it. Problems start, when OEMs (like Lenovo) suddenly deny the option of refund. This is completely unreasonable. Even if Microsoft gives them lower prices for their bundling, what is the reason not to give refunds to consumers who don't want Windows? May be it's a part of a deal with MS to make refunding close to impossible? If it is so - that's for sure illegal. Lenovo is one of the OEMs who explicitly state, that they don't provide Windows refund at all. Most other OEMs are simply ambigious about it, and when pushed - are giving refunds, though trying to avoid it as much as posisble creating all kind of obstacles.

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 1,876
Message 33 of 39

Re: Windows Refund

Most of the laptop company refund the customer couple hundred of dollars, which is more than what the customer pays for the os as part of the bundling.

This is nothing but a token gesture and not a refund at all. Also lot of those people whom got a refund don't remove the authenticity stickers, and they continue to the windows operating system.


Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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Posts: 28
Registered: ‎01-10-2010
Location: US
Views: 1,857
Message 34 of 39

Re: Windows Refund

Whatever is the size of the refund - even if it's exactly how much OEM pays to MS - the user should be able to get it without much troubles. OEMs however aren't eager to disclose how much Windows licenses actually cost them, because their agreements with Microsoft are secret, and may differ from OEM to OEM.


Whether the user will follow the EULA and stop using Windows after the refund or not - it's user's activity. If they violate it - it's illegal, yes, but OEM can't act illegal themselves in the first place, to prevent potential illegal choice of the user.

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Community SuperMod
Posts: 3,953
Registered: ‎11-20-2007
Location: US
Views: 1,800
Message 35 of 39

Re: Windows Refund

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Posts: 28
Registered: ‎01-10-2010
Location: US
Views: 1,246
Message 36 of 39

Re: Windows Refund

Recent ruling of the judge in France makes Lenovo pay license refund as well as legal damages for OS bundling:

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Posts: 11
Registered: ‎10-26-2012
Location: BG
Views: 1,049
Message 37 of 39

Re: Windows Refund

Why not? Really, you don't want to have a choice? Why should manufacturer force you to use particular software? You know how I hate android phones with locked bootloader?
Paper Tape
Posts: 1
Registered: ‎06-27-2013
Views: 763
Message 38 of 39

Get back money for Windows



I want buy a Lenovo Carbon X1 in Russia, but I don't need preinstalled Windows. How can I get money back for not activated Windows 8?

And if it's not possible in Russia, please give me a contact of the representative in Russia which can give me confirmation of it.

If they will confirm it I'll report it to Consumer protection commitee.

Blue Screen Again
Posts: 2
Registered: ‎03-17-2014
Location: Netherlands
Views: 522
Message 39 of 39

Re: Lack of options

It is not only that we do not like Windows to be on our laptop, it is FORBIDDEN by LAW in most states and countries.
By not having a proper policy in place, I believe Lenovo is not supporting it's customers in a proper way.
A lot of Linux users like Lenovo but do not want the operating system installed, or have some Linux flavour installed.
It would be great if Lenovo can improve the process of returning windows licenses, or even better, give customers a choice when selecting the product.

If Lenovo has such a small margin, I'd be happy to pay that margin anyway and not pay for the microsoft tax.
Looking forward for this to happen in the near future.

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