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severalSuspects
Paper Tape
Posts: 1
Registered: ‎08-13-2019
Location: US
Views: 162
Message 1 of 2

X1 Carbon Gen 5 Not shipping

Can I please get some help with my order 4293378647 not shipping. I don't understand it. It was supposed to ship the same day but there has been ZERO movement. Customer service offered no assistance when I called. They simply said they'd reach out to someone and email me with the information which I suspect is just some runaround tactic they use when they don't want to work.

 

I want REAL help. This is absurd. I ordered this laptop on August 7th and it was supposed to ship the same day. Instead it hasn't even moved. If I knew this was going to happen I would've bought it on ebay or amazon.

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Administrator
Administrator
Posts: 7,289
Registered: ‎09-03-2014
Location: SK
Views: 108
Message 2 of 2

Re: X1 Carbon Gen 5 Not shipping

Hello @severalSuspects

 

It looks to me that you opened a complaint in regards to your order; they will be in touch with you soon and you will need to discuss the situation and potential options available with them.

 

Andy

 

English Community Leader
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