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noUsernameplz
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Posts: 10
Registered: ‎05-02-2019
Location: NP
Views: 454
Message 1 of 5

X1 Extreme - unstable unit, How to claim warranty?

I had posted the thread detailing the issues i have been getting and detailing the measures i have taken to solve this problem.

The laptop is quite unstable as it might reboot anytime without any warning or BSOD. I dont think its an overheating or operating system issue. I feel like i have got an defective unit because because most of the crashes are quite random and doesnt seem to be related to my interaction with the computer.

 

However to make this scenario even worse there is no Lenovo authorized service center near me. I had contacted the contact provided in the IWS manual but they say they are not authorized to give me warranty and might void the warranty if they try to do it themselves. I still have 270days of IWS left but i cannot travel to any other country to claim this warranty right now as i am currently studing and will be absolutely busy for the next 2 years.

 

Is there anyway Lenovo can arrange a repair service to me?

 

should i purchase an upgrade to the warranty so that i can deal with this later when i am free to do so?

 

What should i do?

Social Support Agent
Social Support Agent
Posts: 243
Registered: ‎04-23-2019
Location: US
Views: 349
Message 2 of 5

Re: X1 Extreme - unstable unit, How to claim warranty?

Hello noUsernameplz, Thanks for reaching out. Since the machine is still in warranty you can reach out to Lenovo Helpdesk use this link https://support.lenovo.com/us/en/supportphonelist?CID=ww:lenovosocial:20x9m6 to find the helpdesk hotline for your country of residence. Let us know if you have any questions. Thanks.



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noUsernameplz
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Posts: 10
Registered: ‎05-02-2019
Location: NP
Views: 336
Message 3 of 5

Re: X1 Extreme - unstable unit, How to claim warranty?

Thank you for replying,

 

I did some digging on the lenovo service provider in my country and some how i came across a service provider which was not listed in the contact list. Today i went to them to enquire about my device and let them do basic checkup on my device. After repasting the CPU they said that my motherboard might be defective and needs to be replaced. However they couldnt furthur process my device as they ran through my serial number they couldnt find any mention of internatonal warranty.

image.png

 

They said i can upgrade my warranty to include IWS From the country of purchase(United States).

How can i purchase IWS services and how do i know if my warranty includes IWS?

Doesn't all ThinkPad product come with included IWS?

 

 

noUsernameplz
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Posts: 10
Registered: ‎05-02-2019
Location: NP
Views: 325
Message 4 of 5

Re: X1 Extreme - unstable unit, How to claim warranty?

I found this under upgrade warranty:

image.png

Should I opt for this? will this upgrade enable me to get repair service locally?

Thanks in advance.

Administrator
Administrator
Posts: 7,196
Registered: ‎09-03-2014
Location: SK
Views: 287
Message 5 of 5

Re: X1 Extreme - unstable unit, How to claim warranty?

Hello,

 

There is no need to purchase an upgrade for the warranty; if you read that it is for covering extended battery and ADP warranties to international status. You need to look at the IWS site support.lenovo.com/iwslookup; here you will find a list of countries where your system qualifies for internation warranty support.

 

Andy

 

English Community Leader
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