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12-07-2019

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Y540 awaiting shipment, Lenovo Unresponsive

2019-12-07, 4:24 AM

Ordered a Y540 on 11/28/2019.

 

Item said would be shipping within 1-3 business days.

 

At first, the item said it would arrive yesterday (12/5) and even said it was out for delivery on the OVP. However, UPS tracking still had the package across the country in another state. UPS said the shipper had not even handed over the package for delivery.

 

New expected delivery time is 12/9, although no updates have been made in the OVP or on the UPS site.

 

I attempted to contact customer service three times, and opted for a call back at a specific time due to "high volume of calls". I never received any call back from a representative.

 

All across these forums it looks like a lot of people are having similar issues.

 

Where is the communication from Lenovo? Seems very odd to me being a first time Lenovo buyer.

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1 Posts

12-07-2019

US

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Re: Y540 awaiting shipment, Lenovo Unresponsive

2019-12-07, 12:53 PM
Have same problem order number is 4294133766 and I haven’t even received an email period other than the one that says thank you for purchase. When I click order status it says shipped on the second deliver on the 4th can’t get ahold of anyone they never called me back or replied to my email so I’m going to call today and cancel if I do t get and update today
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4 Posts

12-07-2019

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Re: Y540 awaiting shipment, Lenovo Unresponsive

2019-12-09, 2:23 AM
Exactly the same issue with my order as well. Do Lenovo even monitored the forums? We expect resolution to the shipping issue!
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2 Posts

12-07-2019

US

7 Signins

143 Page Views

  • Posts: 2
  • Registered: ‎12-07-2019
  • Location: US
  • Views: 143
  • Message 4 of 4

Re: Y540 awaiting shipment, Lenovo Unresponsive

2019-12-09, 2:36 AM
UPDATE 12/8/19:

Just checked tracking tonight, and it looks like indeed the computer will be delivered tomorrow. Just saw that it arrived at the UPS facility a few miles away.
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