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3 Posts

07-10-2019

United States of America

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Yoga Book sent for warranty repair showing not received?

2019-07-10, 6:15 AM

My Yoga Book is under warranty and was sent in for repair 10 days ago. I paid for priority shipping with tracking and USPS shows it delivered to Lenovo 8 days ago. When I check my repair statis, it says they have not received it. I contacted Lenovo through their Facebook page Support Chat and they have said that they sent an email to the correct department twice and I have not heard a response since. I use this tablet for work daily and I really need it back. What can I do? My case number is 7028149384.

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223 Posts

08-02-2018

Philippines

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Re: Yoga Book sent for warranty repair showing not received?

2019-07-10, 12:48 PM

Hi Whiskey008,

 

Welcome to the Community Forums!

 

I reviewed your repair case and found that the your Yoga Book has arrived our depot last 2 July 2019. Based on the notes of the technician,the motherboard and the Yeti KB assembly were replaced. They will re-image your Yoga Book, then test. If no more issues that will arise and it passes all the test, they will send it back to you.

 

Hope this helps.

 



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10880 Posts

09-04-2014

Slovakia

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Re: Yoga Book sent for warranty repair showing not received?

2019-07-10, 12:05 PM
 

Andy

 

English Community Administrator
Lenovo eServices

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3 Posts

07-10-2019

United States of America

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Re: Yoga Book sent for warranty repair showing not received?

2019-07-16, 12:01 PM

My repair status on the website is still showing not received. It has been 14 days since you said it was received and I have no update.

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12689 Posts

11-30-2015

Philippines

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Re: Yoga Book sent for warranty repair showing not received?

2019-07-16, 14:08 PM

Hi Whiskey008,

 

Greetings.

 

We apologize for the delay but rest assured in behalf of the Community that we are monitoring the case and have the repair expediated for you.

 

I would communicate with you through private message for other details.

 

Regards



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