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12 Posts

03-07-2018

United Kingdom of Great Britain and Northern Ireland

18 Signins

166 Page Views

  • Posts: 12
  • Registered: ‎03-07-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 166
  • Message 1 of 2

g34W flickering has come back - I want my money back

2020-10-08, 8:13 AM

Can someone at Lenovo please urgently contact me - Please provide me the UK returns address for a g34W monitor. 

 

I have had it for 5 months and have tried every single troubleshooting step I can think of, but it still flickers even on the windows desktop. 

 

when it is flickering, if I gently put pressure on the bottom bezel, it stops the flickering which tells me its a hardware fault. 

 

It sounds silly but due to other issues outside of my control, the stress of this is causing my mental health to suffer. I don't want a repair or replacement, I want a refund. Please advise how I can arrange this. 

 

thanks

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11178 Posts

09-04-2014

Slovakia

32963 Signins

1229035 Page Views

  • Posts: 11178
  • Registered: ‎09-04-2014
  • Location: Slovakia
  • Views: 1229035
  • Message 2 of 2

Re:g34W flickering has come back - I want my money back

2020-10-09, 10:13 AM

Hello,

 

In the first instance you will need to open a support case and establish that the display is defective and then inform them of your desire for a refund which will likely result in a complaint being opened and a Case Manager assigned.

 

Andy

 

English Community Administrator
Lenovo eServices

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