Showing results for 
Search instead for 
Did you mean: 
Paper Tape
Posts: 2
Registered: ‎01-30-2018
Location: DE
Views: 170
Message 1 of 3

guarantee handling - bad worse than worse

I bought a Think Pad in April last year which does not start anymore, no lights,nothing.
I wanted to send it back to Lenovo for guarantee.

Ther ist only ONE problem, there is no sticker on the laptop which shows me the serial numer. Obviously there supposed to be on, but it is missing!!!

I do have the invoice which shows the purchase date, but no serial either.
I already quit wasted some time to with this , I hopefully do not need a layer for that.

Here you see the last response of the "support" manager -

Dear Michael Mueller,

Unfortunately I have to inform you that you have no guarantee for this machine.

Repair of machines that do not have a sticker can only be carried out by a Lenovo service partner.

Lenovo Service Partner:

If you have any further questions about this service case, please send us an e-mail to or call us on the free phone number DE 0800 - 500 4618 / AT 0810-100-654 / CH 0800-55-54-54.


Lenovo regularly conducts customer surveys on service quality.

If you are selected, please take a few minutes to answer the questions.

We thank you in advance.



Yours sincerely,


Davor *****



Moderator comment: Private information of Lenovo employee(s) removed. Community Rules.

Also, post edited to conform with the Community Rules. Keep it clean.

Paper Tape
Posts: 2
Registered: ‎01-30-2018
Location: DE
Views: 168
Message 2 of 3

Re: guarantee handling - bad worse than worse

I just forgot to mentioned, that the purchase was done through the Leonovo online shop itself -



Ihre Bestellung wurde versendet

Sehr geehrte(r) Michael Müller,

vielen Dank für Ihre Bestellung im Lenovo Online-Shop, der von Digital River unterstützt wird.

Die folgenden Produkte wurden versendet.

14. April 2017



Folgende Artikel wurden versendet:






Versandmenge gesamt




ThinkPad 13 2G




Wenn Sie per Kreditkarte bezahlt haben, wurde Ihre Karte nun belastet.

Posts: 6,535
Registered: ‎09-03-2014
Location: SK
Views: 123
Message 3 of 3

Re: guarantee handling - bad worse than worse

Hello mm22, welcome to the Community,


I'm sure DigitalRiver should be able to help and the serial number will also be on the box assuming you still have that.  I've found another possible solution and have sent you a private message, please look out for a 1 in an orange blob at the top of the forum page next to "Messages"


English Community Leader

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points

Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos

T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.

Please don't ask me questions by Personal Message; questions belong in the forums.

Deutsche Community Comunidad en Español English Community Русскоязычное Сообщество Communidade Portugues

Holiday Deals

Get the best deals on PCs and tech now during the Holiday Sale
Shop the sale

Top Kudoed Authors