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2 Posts

05-16-2008

Silicon Valley

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  • Registered: ‎05-16-2008
  • Location: Silicon Valley
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  • Message 1 of 5

lenovo doesn't even support their own software?

2008-05-16, 22:51 PM
I've called lenovo a couple of times regarding their preinstalled software..
 
first time I was having trouble with the credentials manager, it wouldn't run correctly. they indicated to me that they had to transfer me to lenovo experts live and that it would cost me 99$ per issue.....how does that make sense? i have dell + HP computers where I have support for even the office + windows software that is on the PC
 
today i called asking about how to use their recovery software so that I could do a dual boot and they tell me the same thing? I don't get it.
 
anyone else running into these types of issues trying to work with lenovo's software?
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2711 Posts

02-23-2008

US

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  • Message 2 of 5

Re: lenovo doesn't even support their own software?

2008-05-17, 3:19 AM
heelo jpconway
welcome to the forum

yeah lenovo not supproting software is a dodgy issue!i agree with you that it would have been better they support it..what problem are you facing may be forums members can sort it out?
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3258 Posts

02-17-2008

Australia

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  • Message 3 of 5

Re: lenovo doesn't even support their own software?

2008-05-17, 5:32 AM
Actually you could get more help on this site than you would ever get from the 'So called' helps that the HP and Dell provides......... all the experts help can probably accessed from this bbs regarding your issue.....
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1185 Posts

11-20-2007

Iowa, USA

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  • Message 4 of 5

Re: lenovo doesn't even support their own software?

2008-05-17, 13:20 PM
I think they should help you with the "credentials manager" if it is their software but I doubt they will touch the dual boot thing. That has nothing to do with the factory configuration which is what they support. Everything different than the factory config is your responsibility.
______________________________________________________
T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
T400 2765-T7U Windows 7

Registered Linux User #160145

FYI: I am not employed by Lenovo
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7634 Posts

11-19-2007

US

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  • Message 5 of 5

Re: lenovo doesn't even support their own software?

2008-05-17, 16:23 PM
Jpconway,
 
We are taking a closer look at the split between warranty support and "how to" support.  
 
Today, If the applications are "broken" then Lenovo should provide you assistance for free.   The assumption is that you will use the online help, and make use of the installed tutorials to learn about the applications and how to use them on your own.   If you need help to walk through how to do something, then that is presently regarded as fee support scenario, and the referral is to Lenovo experts live.
 
I don't know enough about your specific situation to say whether the right call was made on this.  I am sorry that it has left a bad taste in your mouth.   I would suggest that you explain a bit more about what you are trying to do, here in the forum and get help from others here.  If this is one of the ThinkVantage applications, you might post in that section of the forum.
 
In the course of the discussion, if it becomes a case of the Lenovo software not working properly, you will have identified the specific failure point, and you should be able to get some warranty assistance.
 
Best regards,
 
Mark
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