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23 Posts

11-03-2008

college station,Tx

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  • Message 1 of 13

lenovo is so distrust !

2008-11-03, 23:57 PM
  lenovo is so distrust .

     I can't talk with lenovo people! I don't know where to tell people the cheating action! lenovo is so distrust and worse!
     

      Last monday I called your company,a women or miss told me that it will be okay if I cancel the order 2D3X5A for T61 laptop . After a while I called again if you charge me any money if I cancel the order,you man and a translator told me it is free and he will cancel the order for me. Then we say thank you and okay... .I found you return me money next day.But today I found you campany has sent out the order. I called you again,you man told me last time I disconnected the telphone,but last time ,all is okay,you never told me I should wait for you cancel. You company and you man are not honest! You can check the telphone record if you company record telephone calls.  But you man said you never record telephone calls.
     I found I was cheated by you! Why so distrust!
 
 
     They are so dishonest! They has cancel my order ,but without my agree ,they reuse the order and sending me the laptop and refuse to talk with me when I talk with them who should take the duty?


     But They told me I must receive the order and chrge me 15%. Why?Why?Why?Why?

 

     It it their fault! The woman told me She will cancel the order. The man and the translator told me they will cancel the order. The order is actually cancelled nextday. Why They recharge my debit card without my agreement? Who give them the right to withdraw my money by reusing the cancelled order?
     To my angry,the man say because I disconnected the phone.????
     How can I contact their director!

 

Help me!
 

Message Edited by Hwdong on 11-05-2008 04:19 PM
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38 Posts

10-09-2008

Canada

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  • Message 2 of 13

Re: lenovo is so distrust to cheating me!

2008-11-03, 22:59 PM

I don't thik Lenovo is what you said 'distrust'.

I ordered X200, W500 from Lenovo, and they all sent from China. so I think in your case, even they cancelled on their system, but this cancellation might not be able to notify the factory in China in time, thus your order was shipped.

 

anyway, I think you might be able to get refund when you receive the order then return it without opening the box.

Message Edited by bluemoon on 11-03-2008 03:00 PM
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23 Posts

11-03-2008

college station,Tx

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  • Message 3 of 13

Re: lenovo is so distrust to cheating me!

2008-11-03, 23:37 PM

       But They told me I must receive the order and chrge me 15%.Why?Why?Why?Why?

It it their fault! The woman told me She will cancel the order. The man and the translator told me they will cancel the order. The order is actually cancelled nextday. Why They recharge my debit card without my agreement? Who give them the right to withdraw my money by reusing the cancelled order?

        To my angry,the man say because I disconnected the phone.????

        How can I contact their director!

    
Message Edited by Hwdong on 11-03-2008 03:39 PM
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4169 Posts

11-20-2007

United States of America

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  • Message 4 of 13

lenovo is so distrust to cheating me!

2008-11-03, 22:31 PM

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Jane
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2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

I am not a Lenovo employee

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8095 Posts

11-19-2007

United States of America

10101 Signins

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  • Message 5 of 13

Re: lenovo is so distrust to cheating me!

2008-11-04, 2:53 AM

Hwdong,

 

I appreciate your frustration in the matter and will certainly try to help you, however I disagree with the characterization of Lenovo as dishonest.

 

This order was placed on 10/22/08 and you called to cancel on 10/27/08.   The order was shipped on 10/27/08.   I suspect that as the factory is a day ahead of us, the order had actually already shipped.

 

I see the messages in the call system where you have phoned today as a follow up on the order to try to clear this up.   I'll see what can be done to help you with the return.

 

Mark

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23 Posts

11-03-2008

college station,Tx

23 Signins

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  • Message 6 of 13

Re: lenovo is so distrust !

2008-11-04, 16:26 PM

      I  have sent you email the next day after I made the order because I feel the price is some high. I called twice on 7/27,they told me they will cancel the order and told me the computer has not been shipped out.

     On 7/28 I reeived a email that the computer has sent out,but they never telphone me since I called them on 7/27!  I also found my money has been redunded to my debit card! So I think they may make some mistake and not care for it. I then order a new computer on 7/30.

       You people promised to me,so if you  recharge me ,you should let me know. I sent your company email many times ,but never received a replay.So I think email is not okay.

       I call you company many times. You people sometimes told me will call me,but never call me too! Is it honest?

        I can't do anything if the matter not settled! I wait for your replay and help! 

        Today I has cancelled another order because I don't want to receive two computers. They told me will cancell it between 24 or 48 hours and has confirmed that the computer has not shipped! The new order number is 2D4C4C. I must leave a prove here!

Message Edited by Hwdong on 11-04-2008 08:39 AM
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23 Posts

11-03-2008

college station,Tx

23 Signins

326 Page Views

  • Posts: 23
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  • Location: college station,Tx
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  • Message 7 of 13

Re: lenovo is so distrust !

2008-11-06, 0:21 AM

Hi:

      Lenovo company:

      I  have send back the package to your company through  UPS without open it according to your instruction yesterday. I hope you will receive the package tomorrow and refund my money to me.

     

Thank you

Message Edited by Hwdong on 11-05-2008 04:23 PM
Message Edited by Hwdong on 11-10-2008 11:23 AM
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2029 Posts

12-02-2007

Australia

9435 Signins

247288 Page Views

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  • Message 8 of 13

Re: lenovo is so distrust !

2008-11-10, 19:22 PM
------------------------------
I don't work for Lenovo
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23 Posts

11-03-2008

college station,Tx

23 Signins

326 Page Views

  • Posts: 23
  • Registered: ‎11-03-2008
  • Location: college station,Tx
  • Views: 326
  • Message 9 of 13

Re: lenovo is so distrust !

2008-11-12, 21:22 PM

Three weeks passed,but you lenovo has not refund my money for the cancelled order? Why so late?

No one replay me here now.

I don't like lenovo!

Your efficiency and service are so bad!!!!

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8095 Posts

11-19-2007

United States of America

10101 Signins

400183 Page Views

  • Posts: 8095
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  • Message 10 of 13

Re: lenovo is so distrust !

2008-11-13, 19:18 PM

Hwdong,

 

Your system has been credited today and I believe you should be contacted today with some additional help regarding related charges.

 

Apologies for the delay.

 

Mark

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