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Paper Tape
Posts: 2
Registered: ‎03-28-2017
Location: NO
Views: 628
Message 1 of 3

office 2016 dont start

After a succesful installation of office 2016 on a newly regenerated system i get this error message:


api-ms-win-crt-heap-l1-1-0.dll is missing


Office 2007 works ok but not the 2016 version, the system is running win 8.1 updated to last version from ms


After the system was reset i had to download driver for the wireless card, i got the missing dll error before and after this


I have isnatlles several off 2016 on win 8.1 system without failure so I think there something with the lenovo image ???


br h.j.woxen

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 584
Message 2 of 3

Re: office 2016 dont start

Hello Hjwoxen

Thanks for using the Lenovo forums.

From what I was able to find, this is likely a missing redistributable package error.

Try the following: (credit)


  1. Install Windows Updates:
    Go to Start - Control Panel - Windows Update
    Check for updates
    Install all available updates.
    After the updates are installed, restart your computer.
    After the restart repeat the steps above again until no more updates are available.
  2. Download the Visual C++ Redistributable:
    For Windows 64-bit
    Visual C++ Redistributable for Visual Studio 2015 (64-bit)
    For Windows 32-bit
    Visual C++ Redistributable for Visual Studio 2015 (32-bit)
  3. Run the vcredist_x64.exe (64-bit) or vcredist_x86.exe (32-bit) and select Uninstall
  4. Run the .exe again and select Install and restart the computer.

See if this will make a difference for you.


Hope this helps, let us know how you get on.

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Paper Tape
Posts: 2
Registered: ‎03-28-2017
Location: NO
Views: 577
Message 3 of 3

Re: office 2016 dont start

Hi, thanks for your answer, I'm sorry it did not work, I deleted the 2016 version and installed office 2013 with succes so i let it be with that, I have used enough time trying to solve it. Maybe a clean W8,1 installation had worked, but i dont have the proper code and sw.


Thanks again,


br h.j.woxen

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