04-14-2018 11:02 AM
I've tried to pay for my order with Kazakhstan debit MasterCard (there was no indication, that international cards are not accepted during the payment), but got an "Authorization has failed. Please contact your credit card provider" error. My money are now blocked and I don't have neither an order ID, nor confirmation e-mail.
I've contacted my bank, they said that the only option is for product supplier to cancel the hold. However, there is no way I can contact Lenovo support now, since the only option I've found is the phone number.
I hope and 99% sure that Lenovo will not actually withdraw my money without providing the product. However I am very dissatisfied and have two questions:
1) Is there any other option to contact Lenovo except for phone? Any Lenovo staff on this forum?
2) Can you give any estimates as of how soon the money will be unblocked?
04-16-2018 12:50 AM
sorry, I can't help you. I work in Germany with Channel partners, and I don't have any connection to direct sales.
Maybe this link will help you:
Or you can try to ask a local Lenovo Partner to support you in Kazakhstan:
Even if they can't help you, they should be able to forward your request to Lenovo in Kazakhstan.
As I'm in Germany, I don't have any contacts to Kazakhstan, but I think it will be much fast for you, to contact Lenovo there locally anyway.
Best regards and good Luck,
04-16-2018 07:13 AM
04-16-2018 08:00 AM
where did you try to order your notebook?
From the russian webshop maybe?!
If so, then I'd recommend contacting the russian colleagues:
04-16-2018 08:08 AM
04-16-2018 11:27 AM
What you will be seeing is the credit hold placed on your card when you clicked the button to place the order. Once the order was rejected, for whatever reason, Lenovo will have immediately sent a notification for the credit hold to be dropped. It will drop from your account in accordance with your banks terms of trading.
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