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sbernardprof
Paper Tape
Posts: 9
Location: France
Views: 4,983
Message 1 of 22

Iomega EZ Media & Backup Can't start

Hello,
First, excuse me for my bad english ...
I have a Iomega EZ Media & Backup 2 To from 21/01/2013
Monday 20/01/2014 I had a problem. I couldn't have access to my hard disk. So i have made a reinitialisation from the interface.
It has take more than 30 hours.
And now it dosen't want to start !
On the front the blue light is always on and the white light flashes.
In the manual,I see that it means taht the hard disk is starting.
But it is now 3 days that it is starting ...
What can I do ?
I contact today le vendor but the waranty finised 2 days ago ...
Thanks
Séb

hdc-dragonfly
Token Ring
Posts: 144
Location: Augsburg
Views: 4,959
Message 2 of 22

Betreff: Iomega EZ Media & Backup Can't start

sounds like your harddrive could have crashed. how many disks are in the drive?
Retired Support Specialist
Posts: 1,613
Location: Orem, UT
Views: 4,954
Message 3 of 22

Re: Iomega EZ Media & Backup Can't start

Hi sbernardprof,

 

Did the device come with a three year or one year warranty? You may still be covered by Lenovo's warranty. I would contact the technical support in France and see if they can provide support and replace the device if necessary.

 

Europe Contact Page — Network Storage

sbernardprof
Paper Tape
Posts: 9
Location: France
Views: 4,944
Message 4 of 22

Betreff: Iomega EZ Media & Backup Can't start

Hi,

 

There is one disk.

When I "OFF" the hard disk, at the begining the white light is on and the blue light is off. After 2 or 3 seconds both blue and white lights are flashing. And after blue light is on and white light is flashing.

If the bleu light is flashing at the begining, does it mean that there are somme access to the disk ?

Seb

sbernardprof
Paper Tape
Posts: 9
Location: France
Views: 4,943
Message 5 of 22

Betreff: Iomega EZ Media & Backup Can't start

Hi Andrew,

Il the shop I have bought the disk, the warrenty is 1 year. So for 2 days I am off!

I don't remember if I have registred my disk in the 90 days after I bought it. So I don't now if I can have the 3 years warenty.

I sent a mail yesterday at : Iomega Europe Support <iomega_eu_fr@mailca.custhelp.com>;

I am waiting for an answer.

I hope it will be ok.

I don't have many money and it is expensive for me.

Thanks for your answer.

Seb

 

hdc-dragonfly
Token Ring
Posts: 144
Location: Augsburg
Views: 4,936
Message 6 of 22

Betreff: Iomega EZ Media & Backup Can't start

the european right says that you've got 2 years warranty on every electronic device, one year the dealer and the second the manufacturer
Retired Support Specialist
Posts: 1,613
Location: Orem, UT
Views: 4,927
Message 7 of 22

Betreff: Iomega EZ Media & Backup Can't start

If you have the original proof of purchase receipt, they may be able to make an exception and update the warranty. If you have a proof of purchase, I would contact them and send it in right away, especially since you are just out of warranty 2 days.

 

The white LED flashes when the EZ Media is booting. The flashing blue LED means read/write activity. Solid blue LED means that the hard drive is healthy. So it seems the hard drive is fine, the device is just not booting properly or doesn't know what to boot from. What reinitialization did you perform from the interface exactly?

 

 EZ Media User's Manual

sbernardprof
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Posts: 9
Location: France
Views: 4,923
Message 8 of 22

Betreff: Iomega EZ Media & Backup Can't start

Hi Andrew,

Yes I have a proof of purchase.

How can I send it to you ?

 I don't remember exactly what reinitialization I made. But I remember that there were two options: quick and full. I chose the full. After there was a blue progress bar. I also chose the option to restart the drive.

I think in the english manual it is : Factory reset with option : securely delete all data.

 How long is the warranty?
1 year? 2 years (1 year with the dealer and 1 year manufacturer?) 3 years?

 Thanks a lot

 Seb

Retired Support Specialist
Posts: 1,613
Location: Orem, UT
Views: 4,917
Message 9 of 22

Betreff: Iomega EZ Media & Backup Can't start

I'm not sure how long the warranty is for Europe/France, you will have to check with the support there.

 

If you have a proof of purchase that indicates your drive is in warranty, you may forward a copy to us and we will update our database accordingly.  We have three methods to accomplish this.

 

1. Via Fax:

You may fax the Proof Of Purchase to 1-877-471-3043.

The fax must include your Name and Incident Reference #. 

Ensure your proof of purchase clearly displays all of the required information, including product, date, and reseller. 

If the information is not provided, there may be a delay in completing the process. 

 

2.  Via E-Mail:

Scan/photograph a copy of your proof of purchase, ensuring that the required information is clearly legible.

Save the proof of purchase as an image (e.g. a JPEG) or PDF.

Attach the image/PDF containing the proof of purchase to an e-mail and send it to iomega_us_fax@mailca.custhelp.com with the subject line "Lenovo Proof of Purchase -- <your e-mail address>" .

 

3. Upload to your Lenovo Support Account

First you will need to log into "My Support" https://lenovo-na-en.custhelp.com/app/utils/login_form/redirect/account%252Fquestions%252Flist

Next, click on the Subject that corresponds with the incident number from which the request is made. You will be at the "Update this Question" page and click the "Choose File" or "Browse..." button. Locate your Proof of Purchase you have stored on your computer and click Open. Last click the Blue Submit button and your Proof of Purchase will be uploaded to our database.

sbernardprof
Paper Tape
Posts: 9
Location: France
Views: 4,914
Message 10 of 22

Betreff: Iomega EZ Media & Backup Can't start

Hi, I put my proof of purchase by the third method.
I hope something will be done for me from Lenovo.
Thank you again for your response

Seb