Showing results for 
Search instead for 
Do you mean 
Reply
What's DOS?
Posts: 2
Registered: ‎02-28-2014
Location: UK
Message 1 of 11 (6,478 Views)

Iomega StorCenter ix2-200 device fails when powered. Best way to retrieve data

Hi, I'm new here because until now I've been lucky enough to experience no issues with my NAS.

 

Unfortunately, as of this morning when I power on the ix2 the '!' light blinks red. I can't connect to it through my computer and the desktop Iomega program, under 'dashboard' everything seems as usual except the pie chart showing space usage is not there. But it does still say the device is operating normally. However, when I click on Users or Shared Storage it says 'Disks Not Ready. The selected function is not available due to the state of the disks. Visit the dashboard for details.'

 

Can anyone advise me what to do from here? I keep a backup elsewhere but I would like to get a few little things of that have been added since my last backup if possible though, it's not the end of the world if it's not.

 

Many thanks, James.

 

Retired Support Specialist
Posts: 1,613
Registered: ‎09-12-2013
Location: Orem, UT
Message 2 of 11 (6,425 Views)

Re: Iomega StorCenter ix2-200 device fails when powered. Best way to retrieve data

When the '!' light blinks red that usally means that one of the disks could be bad.  You can go under setting tab, and click on disks and it should show the bad drive would read 0 for size.  If this is the case you will want to purchase the same make and model and speed of the disk that you take out.  Once you put it in, it should automatically rebuild the raid.

What's DOS?
Posts: 2
Registered: ‎02-28-2014
Location: UK
Message 3 of 11 (6,417 Views)

Re: Iomega StorCenter ix2-200 device fails when powered. Best way to retrieve data

Hi, I've already checked that and they both still read 932GB each.

 

Anything else I can check/try? Could it be the device itself rather than either disk?

 

Also, I've tried removing one of the drives to see if with the help of a linux reader programme I would be able to access the files on my windows pc. It just says to me that to view or use the disk it needs to be formatted still (which I didn't do). Is there any other way of attempting to get the data straight from the drives?

 

Cheers, James.

Retired Support Specialist
Posts: 1,613
Registered: ‎09-12-2013
Location: Orem, UT
Message 4 of 11 (6,409 Views)

Re: Iomega StorCenter ix2-200 device fails when powered. Best way to retrieve data

Can you create new shares? Some users have been able to retrieve their data by adding the shares back by the same name. Not sure if it will be the same case here. A Linux-based device should be able to read from the drives, so there may be an error on the drive or a bad sector possibly. You may need to use a data recovery service to retrieve the data.

 

You could try one other thing by accessing the hidden support page.

 

Follow the instructions here: http://www.vmcutlip.com/index.php/2013/04/howto-enable-ssh-root-level-access-on-an-iomega-storcenter...

 

Select "Recover Disks". I would only do this as a last resort and are not concerned with losing the data.

What's DOS?
Posts: 2
Registered: ‎05-27-2014
Location: Canada
Message 5 of 11 (6,262 Views)

Re: Iomega StorCenter ix2-200 device fails when powered. Best way to retrieve data

Was this helpful and did it resolve the problem?  I'm having the exact problem except the "!" light is lit and white on my device.  It's very important that we get access to this data ASAP.

Retired Support Specialist
Posts: 1,613
Registered: ‎09-12-2013
Location: Orem, UT
Message 6 of 11 (6,243 Views)

Re: Iomega StorCenter ix2-200 device fails when powered. Best way to retrieve data

Hi keds2300,

 

If the system status indicator is flashing white, that means that it is rebuilding the RAID array. It can take some time to rebuild the array so I would suggest waiting until it is complete.

Paper Tape
Posts: 3
Registered: ‎06-29-2014
Location: Los Angeles
Message 7 of 11 (6,133 Views)

Iomega StorCenter ix2-200 device fails when powered. Best way to retrieve data

Andrew...I'm having the same issue right now but I'm not able to access anything. The Lenovo storage manager is saying the device is not available. What do you suggest I do. I have information that I'd like to retrieve. Is there a way to access the device directly plugging in or just through a network. Please advise. THX!


LAWRENCE

Blue Screen Again
Posts: 2
Registered: ‎07-21-2014
Location: France
Message 8 of 11 (5,956 Views)

Re: Iomega StorCenter ix2-200 device fails when powered. Best way to retrieve data

[ Edited ]

Hello,

 

Any estimated delay for rebuilding ?

I have the same issue and after 48hours, status indicator '!' is still flashing...

 

Ho wto proceed next ?

 

I found following info on another site, but seems risky, what do you think ?

http://ix2-200.wikidot.com/recover

 

Regards,

Paper Tape
Posts: 3
Registered: ‎06-29-2014
Location: Los Angeles
Message 9 of 11 (5,943 Views)

Re: Iomega StorCenter ix2-200 device fails when powered. Best way to retrieve data

That looks like it could work...first thing you should do is try to boot up with just drive 1 by pulling out drive 2. If drive 1 boots the system then that drive should be OK. Do the same by pulling drive 1 out to see if drive 2 will boot the system. If your still getting the red light when booting regardless of what drive you have in then unfortunately both are corputed and your data is most likely lost. That is what happend in my case. I lost all my data...If you do have a good drive then you need to buy exactly the same type of drive and install it into the storcenter. Then at that point the good drive should rebuild what was lost on the bad one. That's what I've been told by tech support but since both my drives failed I never got that far.

Blue Screen Again
Posts: 2
Registered: ‎07-21-2014
Location: France
Message 10 of 11 (5,615 Views)

Re: Iomega StorCenter ix2-200 device fails when powered. Best way to retrieve data

Hi 

 

I tried to reboot with one drive then another one but with not success...

Any additional idea here ?

 

Regards.

Top kudoed Authors
User Kudos Count
1