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Lenovo Companion self-diagnostic app.Now available on Google's Play Store.

2014-11-10, 16:38 PM

Want to test your Lenovo Android phone or tablet?Looking for a quick and easy way to find solutions and tips for your Lenovo device?

 
Lenovo is now making available,  a self-diagnostic mobile app called Lenovo Companion app formerly known as “Serviceit” for our Lenovo Android device customers.  

 

Now available on Google's Play Store !

 

Supported devices:

  • Lenovo Android tablet.
  • Lenovo Android Smartphones. 

Here is the Lenovo Companion icon following the successful installation on a Lenovo mobile devices.

 

app_logo_sml.png


Here are some of the functions for this app:
 
This application is intended as a single click reference point to access the support site, our forums, technical tips (solutions) and videos related to the device the app is installed upon, along with a helpful set of diagnostic tools to test key functions of the device.   The ability to test individual features like camera, audio, microphone within the diagnostic are potentially helpful to validate the hardware is working correctly if audio / video is not working within other apps. 

 

  1. Look for solution tips and videos that suit your Lenovo Android devices
  2. Self-diagnose different device components functionality such as Touch Screen,Display ,rear and front camera, microphone, WiFi, Proximity Sensor ,Battery,Speakers,Receiver,etc.
  3. Check for Android firmware updates.
  4. Get more related support from Lenovo e-Support Website and Lenovo Community Forums.

Screenshot of the home page of the app.  

 

                                Main Screen                                                                            Menu/Settings Menu     Screenshot1_sml.jpg                      Screenshot2_sml.jpg

 

The diagnostics section provides tests for most of the devices key features.     

 

Screenshot3_sml.jpg                     Screenshot4_sml.jpg

 

 

Solutions and videos provided by this app are sourced from Lenovo Support website and are automatically filtered to display those relevant to your device only.

 

 Screenshot5_sml.jpg                  Screenshot6_sml.jpg

 

The app is constantly updated and improved ,on some devices you may encounter some issues/limitations (that's why your opinion is very important to us) :

 

  1. App rotation does not work on some devices
  2. Users may encounter “server error” or “We cannot identify your device” error message when looking for solutions or videos
  3. ROM and RAM info showed in the app may not match what is displayed within Android tablet settings

 We appreciate your feedback on any other operational issues encountered.  

 

 

Where to download?

 

Now available on Google's Play Store:https://play.google.com/store/apps/details?id=com.lenovo.serviceit

 

You can also download the ver 1.0.0 apk here: http://download.lenovo.com/mobileapp/serviceit-mtp-signed-1.0.0.apk

 

NEW multi-language ver 1.2.0 now available here -> http://download.lenovo.com/mobileapp/serviceit-prd-1.2.0.apk

 

Ver 1.3: http://download.lenovo.com/mobileapp/forum/201502151531_serviceit-prd-signed-1.3.0.0215-forum.apk

 

Alternatively, use a barcode scanner app to scan on the code below. It will lead you to the Play Store link.

 

 

 

Please let us know what you think about this app in these short surveys (Part A and Part B), which should not take more than five minutes.

 

 


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1585 Posts

01-24-2014

Bucharest Romania

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Re: Serviceit - the self-diagnostic mobile app

2014-11-10, 22:05 PM

Great....

......I will share it with the local Lenovo Android smartphone/tablet users.


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8095 Posts

11-19-2007

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Re: Serviceit - the self-diagnostic mobile app

2014-11-11, 4:57 AM

Thanks Supersmp!

 

We'd definitely like to hear their feedback.  It will be helpful to know what devices they install on if they have comments / issues, and also to get broader feedback on what additional features would be helpful / valuable to them in the support app.   

 

I know the team is considering additional functions.

 

Thanks!

 

Mark

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33 Posts

08-27-2014

malaysia

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Re: Serviceit - the self-diagnostic mobile app

2014-11-11, 5:44 AM

Hi,

 

Thanks for the great tool.

 

May i request you to please add a feature to let us re-install the firmware.

How about other optional add-ons or features that it would let us try or install?

 

Thanks

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2192 Posts

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Re: Serviceit - the self-diagnostic mobile app

2014-11-11, 6:43 AM

Thanks supersmp. Great help! :)

tawkeer, I suppose you're referring to re-install the ROM. I appreciate your thoughts on that and know where you are coming from. Currently we do not have that yet, however, we may have something similar in near future to enable more self-service faeature such as recover your devices.

Thanks!

Regards,
Cleo


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2192 Posts

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Re: Serviceit - the self-diagnostic mobile app

2014-11-13, 6:55 AM
Hi All,

I have added feedback survey links in the first post above. Please feel free to take a shot :)

Thanks!

Cleo


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3 Posts

11-14-2014

mumhai

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  • Message 7 of 19

Re: Serviceit - the self-diagnostic mobile app

2014-11-14, 14:02 PM
Good application.. Just wondering why have you not included a network range test.
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7 Posts

11-20-2014

India

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Re: Serviceit - the self-diagnostic mobile app

2014-11-20, 9:48 AM

When I tried installing it in my Lenovo P780 phone, it says App not installed. Any suggestions?

Screenshot_2014-11-20-15-13-52.jpeg

 

And also if possible, could you please tell me how to go back to stable jelly bean?

 

Admin edited image size to be smaller.

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2192 Posts

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Re: Serviceit - the self-diagnostic mobile app

2014-11-21, 2:07 AM

suraj2705, good idea! We have the same for Access Connection software which to be installed in ThinkPad.
So i will certainly share your input for development team's consideration.

 

Lenovo_user443, Did you mean that you ran the installation and it showed completed but
you got this message when try to open the app ?

 

In regard to the question for downgrading Android, I'm sorry that I do not have an answer for you. Would
factory restore help or it stays the same as KitKat? If really no otherchoice, perhaps service centre
may be able to help you. Anyway, I'll forward this feedback to our engineering team hopefully
they could do something in future.


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7 Posts

11-20-2014

India

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Re: Serviceit - the self-diagnostic mobile app

2014-11-21, 8:36 AM

I downloaded the apk file and when I am asking it to install, it gives me that message. Application is not installed.

 

Thanks for forwarding the feedback to the team. I would like to ask you to check the below thread too

http://forums.lenovo.com/t5/Lenovo-Phones/Lenovo-p780-Kitkat-update-issue/td-p/1799405

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