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Can't hard reset my lenovo z6 youth

2020-09-22, 18:19 PM

Please I am having difficulties reset my lenovo z6 youth cause of it present issue the screen keep freezing on me when in usuage will only come back to it self after pressing the power off button and putting it on again don't know how to fix this have tried resetting the phone through setting and it still not functioning properly after some minutes of usuage it freeze again and I can't touch anything thing on the screen I have done much research on Google on how to fix this bug but the information I get on Google won't help me much cause the recovery only indicate reboot,update, power off option no place to reset it through recovery please I need help urgently to fix this issue please I will like to get response from lenovo to fix this issue

Thanks

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11429 Posts

03-05-2018

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Re:Can't hard reset my lenovo z6 youth

2020-09-22, 19:37 PM

Hi Danny0812,

 

Let me help you with this. I would suggest try performing external reset. Kindly check this link for the steps. Please  note that this will delete the phone's data. I hope that helps. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

 



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9 Posts

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Re:Can't hard reset my lenovo z6 youth

2020-09-23, 17:50 PM

There is no option like that on the recovery only 

Reboot

Update

Power off

That is the only option available on lenovo z6 youth 

Please 🥺 help needed and there is nothing wrong with my screen no crack I even took off the screen guard but still facing the issue 

Thanks

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11429 Posts

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Re:Can't hard reset my lenovo z6 youth

2020-09-24, 20:30 PM

Hi Danny0812,

 

Sorry about that, I don't have much information about the phone, since the phone is only sold for China. Can you please check in China forums and see if you can ask for the steps. Here's the link. I will ask around about this as well. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

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Re:Can't hard reset my lenovo z6 youth

2020-09-25, 17:11 PM

Okay thanks but can update fix this can you refer me to any update available for it cause mine is 11.0.068 ST maybe a resent one after this thanks

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11429 Posts

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  • Message 6 of 10

Re:Can't hard reset my lenovo z6 youth

2020-09-25, 19:13 PM

Hi Danny0812,

 

Unfortunately, I have no information about upgrade plans for this phone. I asked my team about the steps on how we can perform external reset. I will let you know once I have an answer. Please look around as well and let me know if you'll find out anything. At this point, we need to perform external reset to make sure it's not third-party apps and software causing this issue. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

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Re:Can't hard reset my lenovo z6 youth

2020-09-26, 11:39 AM

Thanks 👍 am still searching around

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9 Posts

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Re:Can't hard reset my lenovo z6 youth

2020-10-08, 14:47 PM

Please still waiting for any info that will help please concern I recent complain

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11429 Posts

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  • Message 9 of 10

Re:Can't hard reset my lenovo z6 youth

2020-10-12, 19:56 PM

Hi Danny0812,

 

Unfortunately, I still don't have an update for you. Sorry about that, but we're till working on this. Please bear with me. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 10 of 10

Re:Can't hard reset my lenovo z6 youth

2020-10-14, 12:26 PM

Okay

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