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07-28-2020

Spain

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  • Message 11 of 26

Re:Can't register my Z6 Pro (L78051)

2020-08-29, 9:26 AM
I have also updated the profile with both Serial Number and IMEI.
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12058 Posts

03-05-2018

United States of America

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  • Message 12 of 26

Re:Can't register my Z6 Pro (L78051)

2020-09-01, 16:49 PM

Hi mc4ren,

 

I added you on the list we're checking. Thanks for providing the details we need. I will post back here on our next meeting to let you know if I have an update on this. 

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

08-20-2020

Nigeria

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  • Message 13 of 26

Re:Can't register my Z6 lite L38111

2020-09-02, 11:37 AM

I can't register my Lenovo product on Lenovo official website receiving an error that the serial number is invalid why and please help me fix this and also since I both the phone I haven't receive any update why

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12058 Posts

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  • Message 14 of 26

Re:Can't register my Z6 Pro (L78051)

2020-09-04, 19:33 PM

Hi,

 

It appears like if you have a China version of the device, you would only be able to register in the Lenovo China website. I am still confirming some things how we can register in the Lenovo China site. I will post back here if I have further information. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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12058 Posts

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  • Message 15 of 26

Re:Can't register my Z6 Pro (L78051)

2020-09-08, 17:15 PM

Hi,

 

Here's the instruction on how to register your device: 

 

  1. Got to Lenovo China website: link
  2. Register your Google account
  3. Hover your mouse onto the top right part of the screen, you will see your profile > Member Center

 

4. Click Bind Now

5. Enter your serial number

 

 

 

Please let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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5 Posts

07-28-2020

Spain

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  • Message 16 of 26

Re:Can't register my Z6 Pro (L78051)

2020-10-16, 20:46 PM
It's not possible like you say. First, it's all in english. And then, trying to register requires a phone number, I assume it needs to be chinese number.
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12058 Posts

03-05-2018

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  • Message 17 of 26

Re:Can't register my Z6 Pro (L78051)

2020-10-19, 19:52 PM

Hi mc4ren,

 

I was able to register with Google account. and it didn't ask for a phone number. Please try using Google account instead. Also, the site is in Chinese but you can translate the language to English. I used chrome in a PC. 

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

08-12-2020

Poland

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  • Message 18 of 26

Re:Can't register my Z6 Pro (L78051)

2020-11-21, 23:31 PM

Hey @Agent_Rich , any progress on this issue? It's been a while.

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5 Posts

07-28-2020

Spain

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  • Message 19 of 26

Re:Can't register my Z6 Pro (L78051)

2020-11-22, 7:12 AM

Absolutely not. The website that they suggest is in pure chinese and the page that supposedly registers the product is different and it's not possible to register the phone. Lenove is really an amateur kind of company in the phone sector, at least for Europe. No updates, plenty of bugs, and en embarrasing support. I won't buy Lenovo ever again.

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12058 Posts

03-05-2018

United States of America

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  • Message 20 of 26

Re:Can't register my Z6 Pro (L78051)

2020-11-23, 19:45 PM

Hi kanade,

 

Please register your device in Lenovo China page. I provided the link and the instruction on my previous response. Please see above. Thanks.

 

Hi mc4ren,

 

Sorry if you feel that way, I was advised we need to register the serial number in the Lenovo china website. You can always translate the page in English. If you're using a PC, open the link in a browser, there should be a notification on top right area allowing you to translate in English. Otherwise, right click your mouse and you will see an option to translate the page. Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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