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04-26-2018

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Contact sync issue with lenovo k5 note

2018-04-27, 6:48 AM

Hello, 

I am facing the problem with my mobile vibe k5 note with contact sync. in my google account there are 200 contact , but when i sync it with playstore then only 100 contact will be sync wth mobile this is very irritating for me each time i need to go to google contacts to find out the contact.

1)why it is not sync with mobile ?

2)what is the solution to sync all the contact.

3)what is the reason behind this behaviour of the phone.

 

please suggest the solution 

 

 

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8225 Posts

09-04-2014

SK

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Re: Contact sync issue with lenovo k5 note

2018-04-27, 7:00 AM
 

Andy

 

English Community Administrator
Lenovo eServices

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Google contact not sync with vibe k5 note

2018-04-28, 4:58 AM

hello, 

I am facing the issue that my all google contact are not sync with my vibe k5 note. only few of them are sync . when i searched in google then there are contacts but in mobile they are not sync. 

 

 

please suggest the solution.

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2 Posts

09-02-2014

IN

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Re: Google contact not sync with vibe k5 note

2018-05-03, 6:27 AM

Hi, I am facing the same issue with my K4 note. I didn't realize this initially and when i tried to configure the gmail account with another mobile (runs in Oreo) and tried to look at the contacts where my newly added contacts from K4 note were missing. 

 

I have tried to factory reset, removed and readded my gmail account. nothing worked. Everytime it is able to sync less than 100 contacts against 900 contacts in my account. 

 

Any solution will be of great help!

 

Thanks,

RSamy

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05-04-2018

OM

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Re: Google contact not sync with vibe k5 note

2018-05-04, 15:20 PM

I have Lenovo Vibe K5 Note with Model number A7020a48, Android version 6.0, Android security patch level 5 October 2016(check attachment).

 

After resetting the phone to factory defaults, the phone is not syncing contacts from Google contact service to phone or from Phone (contact saved as Google account contact) to Google contacts service. part of the contacts is synced. only 140 contacts out of 3250 contacts synced.

I contacted Google Enterprise support service (since one of my Google accounts is Educational account).

We try all troubleshooting procedures. We have found that the issue is related to phone software.

I try with another phone and contact syncing is working perfectly.

Could anyone help to solve this issue?

 

Admin note; post merged in, subject edited.

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Re: Contact sync issue with lenovo k5 note

2018-05-04, 15:25 PM
 

Andy

 

English Community Administrator
Lenovo eServices

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3948 Posts

12-01-2016

PH

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Re: Google contact not sync with vibe k5 note

2018-05-07, 13:44 PM

Hi guys,

 

Sorry to know it's is not synching as expected. Can you please show us how much storage do you have under Settings?

 

 Please try the following:

 

-Try to un-synch and synch your account

-Back up your contacts

-Try to clear the App's Cache and Data for Contacts Storage.

Go to Settings> Apps>tap 3 dots on the right top corner>show system apps>Contacts storage>clear data or Go to Settings> Apps>tap 3 dots on the right top corner>show system apps>Contacts storage> Storage >clear data.

 

Note:  clearing the data will remove data that the application has saved so please back up your contacts.

 

Regards,
Daisy
Moto-Lenovo Support

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11 Posts

05-04-2018

OM

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Re: Google contact not sync with vibe k5 note

2018-05-08, 11:30 AM

I do all these steps. Moreover, I factory reset the device and just add wireless settings and google account. Result, only 140 contact of 3250 synced from google account to Lenovo contact manager.

Even I try Google contact android app, the same result.

Tryed to turn on , turn off auto sync, no result.

I get another device ( DEVICE2)

I tryed yo add the account that IIhave on Lenovo K5 note to another device and successfully sync.

I tryed to add another device google account(DEVICE2 google account )who successfully sync on the device (DEVICE2) to my Lenovo K5 note, sync complete without copying all contacts from google account. 

I'm sure it device releated.

As Google enterprise support tell that may be it is releated to security certificate in Lenovo phone became invalid.

How to debug??

 

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3 Posts

05-06-2018

NG

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  • Message 9 of 58

Re: Google contact not sync with vibe k5 note

2018-05-08, 23:41 PM

"Clear data" did not respond 

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05-04-2018

OM

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Re: Google contact not sync with vibe k5 note

2018-05-11, 14:06 PM

Why Lenovo don't issue security update?

The phone released January 2016

The last security update is October 2016.

It is suppose that you support the phone for at least 2 years with security update.

 

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