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Lenovo PhonesK and Vibe Z Series Smartphones
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3 Posts

03-05-2016

India

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  • Message 1 of 19

K3 note, home button and back button not working

2016-03-05, 19:27 PM

Dear team
Kindly help me out with resolution for home button and back button not working.

Admin note; private information edited to avoid possible abuse

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1 Posts

03-14-2016

Hyderabad

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  • Message 2 of 19

Re: K3 note, home button and back button not working

2016-03-14, 9:03 AM
Actually I am also facing same problem but I found a software solution,by just installing app called SIMPLE CONTROL
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1 Posts

04-12-2016

India

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  • Message 3 of 19

Re: K3 note, home button and back button not working

2016-04-12, 1:34 AM
Back button and center button not working who to solve problem 1 time restart mobile not not working pls solve the problem
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1 Posts

05-26-2016

Bulgaria

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  • Message 4 of 19

Re: K3 note, home button and back button not working

2016-05-26, 20:47 PM

Are there any solution for the problem???

 

I did factory reset, but the problem stays.

 

I really like the phone, but I hope not to become dissapointed at the end from the brand. 

 

regards

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2 Posts

07-07-2016

UK

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  • Message 5 of 19

Re: K3 note, home button and back button not working

2016-07-08, 8:42 AM

I hope a Lenovo support staff will read this and take action.

 

I have been a mobile phone user for 17 years now and for the first time after having used Sony, Apple, Samsung, Redmi, Motorola, Siemens I thought I should try Lenovo K3 (Nov 2015). It was being touted as the latest and greatest, in that range.

 

Story since then

 

1. Purchased phone in Nov 2015, had it brought to UK by my parents. After opening and setting up I found that the touch screen did not work on right hand side at all. After several reboots, reset (of a new phone) still the same. 

2. Had to send back to India for Lenovo to fix. Support center in Bangalore took 7 days to FIX and gave it back saying it were a software issue.

3. The phone has now reached me in UK in June 2016 and after using for two weeks and a REBOOT yesterday, the MENU and RETURN key touch buttons have stopped working.

 

I am appalled by the lack of quality and poor delivery by Lenovo. I would like my money back as this is a sub-standard product.

 

Anyone reading this should take note of my experience before purchasing a Lenovo phone. My good experience of Lenovo laptops was what pushed me into buying the Lenovo K3 note, but I have learnt my lesson now.

 

Can Lenovo support tell me how to get my money back, as I feel cheated by an org like Lenovo?

 

Admin note; post merged in subject edited.

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3 Posts

07-17-2016

India

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  • Message 6 of 19

Re: K3 note, home button and back button not working

2016-07-17, 23:08 PM

it seems lenovo is neither bothewred to solve this problem nor they are even intrested to provide feedback / response on consumer's queries

 

This is pathetic support to all who spent their hard earned money to buy a device on which we all depand on so much these days

 

Hope some day some one from lenovo is addressing this issue , in any ways i am dumping this stupid device whose key baord and home button suddenly stops working

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2 Posts

07-07-2016

UK

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  • Message 7 of 19

Re: K3 note, home button and back button not working

2016-07-18, 13:58 PM
Admin,

Can you get someone from Lenovo to respond on this?
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1 Posts

09-04-2016

India

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  • Message 8 of 19

Re: K3 note, home button and back button not working

2016-11-04, 18:02 PM

I bought one k3 note  March 2016.

Back key and home key was not working on that mobile.

 I exchanged the mobile with new one, but the same problem in the new one also. Approached service centre they are telling to give my phone for device. I am not having a spare phone. So I am using the same phone with wide touch tool..

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2 Posts

11-20-2016

Malaysia

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  • Message 9 of 19

Re: K3 note, home button and back button not working

2016-11-20, 13:17 PM
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2 Posts

11-20-2016

Malaysia

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  • Message 10 of 19

Re: K3 note, home button and back button not working

2016-11-20, 13:20 PM

My Phone home button and back button not working

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