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RaafatRofa
Serial Port
Posts: 17
Registered: ‎07-25-2017
Location: EG
Views: 574
Message 1 of 17

K5 Note Mobile data

My Lenovo K5 Note cell phone start mobile data without i choose to and without a notification icon this caused me to lose at least 40EGP from my credit so far and still can't figure out a way to stop this

Guru
Posts: 1,933
Registered: ‎05-24-2016
Location: IN
Views: 550
Message 2 of 17

Re: K5 Note Mobile data

Hi,

Which network are you using?

Try resetting the APN.

 

 

Regards,

Amal

Regards,
Amal

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RaafatRofa
Serial Port
Posts: 17
Registered: ‎07-25-2017
Location: EG
Views: 532
Message 3 of 17

Re: K5 Note Mobile data

I tried all the networks:
LTE/WCDMA/GSM

WCDMA/GSM auto

WCDMA only

GSM only
and the problem is still there

 

if i reset the APN won't this disable the service??

Guru
Posts: 1,933
Registered: ‎05-24-2016
Location: IN
Views: 530
Message 4 of 17

Re: K5 Note Mobile data

No, It won't disable. Make sure you have the correct APN.
Regards,
Amal

If I helped you HIT KUDOS


If I solved Your issue Mark it as Solution                                                                                               


RaafatRofa
Serial Port
Posts: 17
Registered: ‎07-25-2017
Location: EG
Views: 528
Message 5 of 17

Re: K5 Note Mobile data

  1. Open the Applications tab and tap Settings.
  2. Tap Wireless Controls or Wireless & Networks.
  3. Tap Mobile Networks and then Access Point Names.
  4. Tap the Menu icon and select Reset to default.

i'll do this steps, ok? and what do you mean the correct apn?

RaafatRofa
Serial Port
Posts: 17
Registered: ‎07-25-2017
Location: EG
Views: 505
Message 6 of 17

Re: K5 Note Mobile data

i did as you said buddy and nothing changed, the problem is still here Man Sad

Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,931
Registered: ‎02-11-2016
Location: US
Views: 454
Message 7 of 17

Re: K5 Note Mobile data

Can you share a screenshot from your device while you're seeing the issue?

 

-Tom

-Tom

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
RaafatRofa
Serial Port
Posts: 17
Registered: ‎07-25-2017
Location: EG
Views: 448
Message 8 of 17

Re: K5 Note Mobile data

there is nothing wrong on the screen everything is okay, the problem is the mobile data is on while it's off from the setting, the cell phone don't show the mobile data on icon, anyway which part you need a screen shot to? the mobile data off or the home page?

i want the mobile data to be off as i choosed on the settings, but it's always on..
i found online that someone have the same problem but her mobile phone is Sony Z1 and she is with another service provider..

Motorola Admin Motorola Admin
Motorola Admin
Posts: 16,872
Registered: ‎02-03-2016
Location: US
Views: 428
Message 9 of 17

Re: K5 Note Mobile data


@RaafatRofa wrote:

there is nothing wrong on the screen everything is okay, the problem is the mobile data is on while it's off from the setting, the cell phone don't show the mobile data on icon, anyway which part you need a screen shot to? the mobile data off or the home page?

i want the mobile data to be off as i choosed on the settings, but it's always on..
i found online that someone have the same problem but her mobile phone is Sony Z1 and she is with another service provider..


We just want to see what you're seeing to look for clues and confirm the issue. Please post both screen shots.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
RaafatRofa
Serial Port
Posts: 17
Registered: ‎07-25-2017
Location: EG
Views: 423
Message 10 of 17

Re: K5 Note Mobile data

Screenshot_20170728-161735.jpegScreenshot_20170728-161842.jpegScreenshot_20170728-161849.jpegScreenshot_20170728-161936.jpegScreenshot_20170728-162043.jpeg

 

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