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5 Posts

01-23-2019

United Kingdom of Great Britain and Northern Ireland

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K52e78 5.1 Bluetooth problem

2019-01-23, 13:09 PM

I am experiencing a problem with bluetooth on my K52e78. Whatever device I connect to, the music pauses during playback for a split second, every 10 - 15 seconds or so. In between the skips, it sounds like the music is trying to catch up with itself and the timing sounds subtley erratic.

 

Is there a way of reinstalling the bluetooth drivers, or other way of overcoming this annoying issue?

 

thanks

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5 Posts

01-23-2019

United Kingdom of Great Britain and Northern Ireland

4 Signins

53 Page Views

  • Posts: 5
  • Registered: ‎01-23-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 53

Re: K52e78 5.1 Bluetooth problem

2019-01-26, 8:48 AM

The upgrade from Android 5 to 6 has done the job! It was a bit fiddly.. the Lenovo assisstant wouldn't complete the task properly so I had to download the ROM to the phone and do it manually from there. 

 

I don't know why I was having the bluetooth stuttering issues on Android 5 but I am happy it is now fixed!

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3949 Posts

12-01-2016

Philippines

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Re: K52e78 5.1 Bluetooth problem

2019-01-23, 21:21 PM

Hi Digiads,

 

This should not happen. Have you tried other Bluetooth devices? Is this your first time experiencing this concern? Try to restart the device and connect it again.

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

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5 Posts

01-23-2019

United Kingdom of Great Britain and Northern Ireland

4 Signins

53 Page Views

  • Posts: 5
  • Registered: ‎01-23-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 53
  • Message 3 of 6

Re: K52e78 5.1 Bluetooth problem

2019-01-23, 21:24 PM

I have had the phone for a while and have only recently started using the bluetooth for music. The same problem has occurred on different connections (2 different car stereos for example). 

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5 Posts

01-23-2019

United Kingdom of Great Britain and Northern Ireland

4 Signins

53 Page Views

  • Posts: 5
  • Registered: ‎01-23-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 53
  • Message 4 of 6

Re: K52e78 5.1 Bluetooth problem

2019-01-24, 12:23 PM

I have spent some time on the phone and managed to update to Android 6. I will test the bluetooth and see if it has fixed the issue.

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3949 Posts

12-01-2016

Philippines

1423 Signins

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  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: Philippines
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Re: K52e78 5.1 Bluetooth problem

2019-01-24, 13:07 PM

 wrote:

I have spent some time on the phone and managed to update to Android 6. I will test the bluetooth and see if it has fixed the issue.


Alright. Keep us posted then.

 

-Daisy

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5 Posts

01-23-2019

United Kingdom of Great Britain and Northern Ireland

4 Signins

53 Page Views

  • Posts: 5
  • Registered: ‎01-23-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 53
  • Message 6 of 6

Re: K52e78 5.1 Bluetooth problem

2019-01-26, 8:48 AM

The upgrade from Android 5 to 6 has done the job! It was a bit fiddly.. the Lenovo assisstant wouldn't complete the task properly so I had to download the ROM to the phone and do it manually from there. 

 

I don't know why I was having the bluetooth stuttering issues on Android 5 but I am happy it is now fixed!

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