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4 Posts

02-08-2018

India

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K6 power speakers not working & Service center is denied for repair under warranty

2018-02-11, 7:34 AM

My Lenovo k6 power fell down 6 months back and screen got some scratches. No issues with the touch screen. It is working absolutely fine. I know it won't cover under warranty. That's why I didn't go to service center.

 

One month back, Right speaker stopped working. One week back, left speaker is also stopped working. My phone became Dumb.

When I went to Service center for repair under warranty, they denied to repair. They are saying that my mobile got physical damage so they can't take it as per policy.

 

My question is I'm not asking them to repair my touch screen which was physical damage. I'm asking them to repair the Speakers which are stopped working for no reason. They are not damaged by physical damage.

I need Justice.

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4 Posts

02-08-2018

India

10 Signins

141 Page Views

  • Posts: 4
  • Registered: ‎02-08-2018
  • Location: India
  • Views: 141

Re: K6 power speakers not working & Service center is denied for repair under warranty

2018-02-13, 14:37 PM
Thank you my friend.
But, if any of the internal components damaged on their own after the phone got physical damage, they won't cover under warranty? What type of policy is this?
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2138 Posts

05-25-2016

India

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Re: K6 power speakers not working & Service center is denied for repair under warranty

2018-02-12, 7:12 AM
Hey,
The warranty will be denied if the phone has dent or scratches. The mark of physical damage will void the warranty.
Regards,
Amal

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4 Posts

02-08-2018

India

10 Signins

141 Page Views

  • Posts: 4
  • Registered: ‎02-08-2018
  • Location: India
  • Views: 141
  • Message 3 of 4

Re: K6 power speakers not working & Service center is denied for repair under warranty

2018-02-13, 14:37 PM
Thank you my friend.
But, if any of the internal components damaged on their own after the phone got physical damage, they won't cover under warranty? What type of policy is this?

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2138 Posts

05-25-2016

India

2463 Signins

28049 Page Views

  • Posts: 2138
  • Registered: ‎05-25-2016
  • Location: India
  • Views: 28049
  • Message 4 of 4

Re: K6 power speakers not working & Service center is denied for repair under warranty

2018-02-15, 5:05 AM
Hey,
Well, they can assume that the internal component was damaged due to a physical fall. They can argue about it and we can't prove it.
Regards,
Amal

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