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3866 Posts

10-05-2016

United States of America

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  • Message 21 of 61

Re:LENOVO Z5S FREEZE SCREEN!!! BUT THE GAME IS GOING ON, ROTATION DISPLAY WORK, SOUND, PICTURE...

2021-07-18, 15:41 PM

Hi DSPAakash,

 

Thanks for the clarification. Have you tried resetting the phone and see if does the same thing? You mentioned that this doesn't happen when on Safe mode but has no third party apps.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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44 Posts

04-15-2021

India

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  • Message 22 of 61

Re:LENOVO Z5S FREEZE SCREEN!!! BUT THE GAME IS GOING ON, ROTATION DISPLAY WORK, SOUND, PICTURE...

2021-07-19, 6:42 AM

I have done all steps.I had Resetted my phone 3-5 times.I have installed only Free Fire, BGMI, Google Play games, What's App, YT Music, Google Meet from Playstore. I have updated all apps available in Playstore.I have also used LMSA Rescue option.My device work fine for 3-4 day again it started to Freeze.I can't play games properly.By Your side no Updates Came for the lenovo K10 note.When I play Free Fire I delete all In game Data packs To play.When I download the data pack, Costume pack it started to freeze.Please give any Updates to resolve this issue.I am Asking this for 3 months.Sometimes when using Whatsapp touch won't respond for 3-4 secs,and Same for the Youtube and After exiting Lockscreen. 

Aakash
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44 Posts

04-15-2021

India

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  • Posts: 44
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  • Location: India
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  • Message 23 of 61

Re:LENOVO Z5S FREEZE SCREEN!!! BUT THE GAME IS GOING ON, ROTATION DISPLAY WORK, SOUND, PICTURE...

2021-07-20, 6:21 AM
Please reply Sir!
Aakash
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3866 Posts

10-05-2016

United States of America

583 Signins

46642 Page Views

  • Posts: 3866
  • Registered: ‎10-05-2016
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  • Message 24 of 61

Re:LENOVO Z5S FREEZE SCREEN!!! BUT THE GAME IS GOING ON, ROTATION DISPLAY WORK, SOUND, PICTURE...

2021-07-20, 20:31 PM

Hi DSPAakash,

 

Thanks for providing us some details. Can you confirm how you did the reset? Have you tried running the device without any third party apps downloaded? You mentioned earlier that the problem didn't appear during safe mode. 

 

Also, Would you please update your profile with the serial/IMEI/MEID number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here.

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
Reply
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44 Posts

04-15-2021

India

41 Signins

330 Page Views

  • Posts: 44
  • Registered: ‎04-15-2021
  • Location: India
  • Views: 330
  • Message 25 of 61

Re:LENOVO Z5S FREEZE SCREEN!!! BUT THE GAME IS GOING ON, ROTATION DISPLAY WORK, SOUND, PICTURE...

2021-07-21, 13:46 PM

Sir I have Updated  my Profile!!! 

 

Please secure my Privacy I mean my data!!! 

 

Sir Please  give me an any Update  to solve this issue 

 

Thank you  for responding. 

Aakash
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3866 Posts

10-05-2016

United States of America

583 Signins

46642 Page Views

  • Posts: 3866
  • Registered: ‎10-05-2016
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  • Views: 46642
  • Message 26 of 61

Re:LENOVO Z5S FREEZE SCREEN!!! BUT THE GAME IS GOING ON, ROTATION DISPLAY WORK, SOUND, PICTURE...

2021-07-21, 19:47 PM

Hi DSPAakash,

 

Thanks for updating your profile. Can you confirm how you did the reset?

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
Reply
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44 Posts

04-15-2021

India

41 Signins

330 Page Views

  • Posts: 44
  • Registered: ‎04-15-2021
  • Location: India
  • Views: 330
  • Message 27 of 61

Re:LENOVO Z5S FREEZE SCREEN!!! BUT THE GAME IS GOING ON, ROTATION DISPLAY WORK, SOUND, PICTURE...

2021-07-22, 3:30 AM

In setting there will be a option to factory reset.

 

This no reset option in my recovey.

 

And I flash the new firmware of this same virsion using LMSA Rescue tool.

Aakash
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44 Posts

04-15-2021

India

41 Signins

330 Page Views

  • Posts: 44
  • Registered: ‎04-15-2021
  • Location: India
  • Views: 330
  • Message 28 of 61

Re:LENOVO Z5S FREEZE SCREEN!!! BUT THE GAME IS GOING ON, ROTATION DISPLAY WORK, SOUND, PICTURE...

2021-07-22, 13:13 PM
Hi Jess, In My Device Update are not showing Fastly .For example My Youtube Version is 16.28.34 in there is no update for youtube But the Latest version on YouTube is 16.28.35 But this latest version is not came for me why? And Another thing Did you check my problem of screen freezing!!
Aakash
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3866 Posts

10-05-2016

United States of America

583 Signins

46642 Page Views

  • Posts: 3866
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 46642
  • Message 29 of 61

Re:LENOVO Z5S FREEZE SCREEN!!! BUT THE GAME IS GOING ON, ROTATION DISPLAY WORK, SOUND, PICTURE...

2021-07-22, 17:51 PM

Hi DSPAakash,

 

Thanks for your confirming how you did the reset and for more information. We'll have your IMEI and concern checked by our support team and we'll get back to you once we have an update.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
Reply
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44 Posts

04-15-2021

India

41 Signins

330 Page Views

  • Posts: 44
  • Registered: ‎04-15-2021
  • Location: India
  • Views: 330
  • Message 30 of 61

Re:LENOVO Z5S FREEZE SCREEN!!! BUT THE GAME IS GOING ON, ROTATION DISPLAY WORK, SOUND, PICTURE...

2021-07-24, 4:06 AM
Sir my problem is not solved sir please do anything to solve this problem.
Aakash
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