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6 Posts

06-09-2017

Estonia

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Lenovo K6 Power display not working after upgrade to Android N

2017-06-09, 3:37 AM

I got a system notification for system upgrade for my Lenove K6 Power. After the upgrade process completed and the phone restarted the display was no longer working. All I can see is black and white lines. I don't know what to do. I bought the phone a week ago and now it is not working. I can't even switch it off because it restarts on its own. Can't factory reset because nothing is shown on the screen. It was working perfectly fine before the upgrade. Any suggesstions. 

 

 

[oldimg]24.jpg[/oldimg]

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3 Posts

06-09-2017

India

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Re: Lenovo K6 Power display not working after upgrade to Android N

2017-06-09, 4:26 AM
I too am facing same issue.black and white lines on screen. After nougat update.
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2138 Posts

05-25-2016

India

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Re: Lenovo K6 Power display not working after upgrade to Android N

2017-06-09, 4:50 AM

Hey,

While restarting also you see the lines? Cannot see the Lenovo logo? 

If this happened just after the update, it could have corrupted the chipset drivers. You may have to contact the service centre.

 

Regard,

Amal

Regards,
Amal

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6 Posts

06-09-2017

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Re: Lenovo K6 Power display not working after upgrade to Android N

2017-06-09, 5:23 AM

I don't even see the logo or anything just these lines sometimes orange color (which means it does get to the home screen). I can see that the phone responds to touch because I get the viberation feedback.

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2138 Posts

05-25-2016

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Re: Lenovo K6 Power display not working after upgrade to Android N

2017-06-09, 5:31 AM

Hey,

I suggest you consulting the Lenovo Service. I guess it is a hardware issue. Usually, updates won't corrupt the chipset drivers. Since you cannot get into recovery mode or fastboot mode, it will be difficult for you to flash new firmare. So better give it for repair.

 

Regards,

Amal

Regards,
Amal

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6 Posts

06-09-2017

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Re: Lenovo K6 Power display not working after upgrade to Android N

2017-06-09, 5:40 AM

Thanks Amal. I will try to find a service center. Its difficult though as I am not in India where I bought the phone. I manged to connect the phone to my PC via Vysor. The OS  seems to be proper installed. You might be right it might be a hardware issue, though it happend after the upgrade. 

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9 Posts

06-09-2017

India

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Re: Lenovo K6 Power display not working after upgrade to Android N

2017-06-09, 6:36 AM

I too am facing this issue.

Lenovo community...pls address this issue ASAP since many are facing this issue

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1056 Posts

04-18-2015

India

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Re: Lenovo K6 Power display not working after upgrade to Android N

2017-06-09, 8:57 AM
Visit service center for resolution. Lenovo can't do much remotely to solve this issue.
Hoshang
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2138 Posts

05-25-2016

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Re: Lenovo K6 Power display not working after upgrade to Android N

2017-06-09, 10:53 AM

wrote:

I too am facing this issue.

Lenovo community...pls address this issue ASAP since many are facing this issue


After nougat update?

Regards,
Amal

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1 Posts

06-09-2017

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Re: Lenovo K6 Power display not working after upgrade to Android N

2017-06-09, 11:59 AM

Same problem I bought just 7 days ago the update is making phone black and white lines any other solutions??

 

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