Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo PhonesK and Vibe Z Series Smartphones
All Forum Topics
Options

6 Posts

07-29-2017

India

27 Signins

122 Page Views

  • Posts: 6
  • Registered: ‎07-29-2017
  • Location: India
  • Views: 122
  • Message 1 of 16

Lenovo K6 Power processor issue

2017-12-21, 18:13 PM

Hi Team,

 

I am facing this issue where only 2 cores are working all the time, whether I am running heavy app.

My phone hangs often in day to day task.

Please suggest does this issue related to hardware or software

PFA screenshot

Reply
Options

390 Posts

12-01-2016

United States of America

165 Signins

5023 Page Views

  • Posts: 390
  • Registered: ‎12-01-2016
  • Location: United States of America
  • Views: 5023
  • Message 2 of 16

Re: Lenovo K6 Power processor issue

2017-12-21, 20:59 PM

Hi NKM19,

 

We understand your concern, we can try to help. We can't really guarantee third-party applications performance because it is not a Lenovo app. May I ask if you have a lot of third-party applications? Have you tried any troubleshooting steps?

 

Regards,
Rica
Moto-Lenovo Support

Reply
Options

9 Posts

03-19-2017

India

13 Signins

146 Page Views

  • Posts: 9
  • Registered: ‎03-19-2017
  • Location: India
  • Views: 146
  • Message 3 of 16

Re: Lenovo K6 Power processor issue

2017-12-22, 13:07 PM

K6 Power has Snapdragon 430 processor, not 435. And CPU-Z app does not identifies every CPU out there. There are lot of queries about wrong info in CPU-Z app out on the internet. Try different app and check again.

Reply
Options

2 Posts

09-05-2017

India

20 Signins

166 Page Views

  • Posts: 2
  • Registered: ‎09-05-2017
  • Location: India
  • Views: 166
  • Message 4 of 16

Re: Lenovo K6 Power processor issue

2018-01-24, 10:24 AM

Hi, Me too facing the same issue. Only 2 cores are running. I tried with CPU-Z, CPU X. I don't think it's an issue with apps that I have checked. I think I'm facing this issue after Nougat update (not sure). Hangs occasionally and app opening delay is way too high and maybe it's related to above issue mentioned. OTA updates didn't do much difference. Definitely much slower than Marshmallow and Fingerprint reader sucks sometimes. The only advantage with 7.0 update is better RAM Management. Hope this issue will be solved in upcoming Oreo update, or is there any immediate solution.

 

Thanks..

Reply
Options

6 Posts

07-29-2017

India

27 Signins

122 Page Views

  • Posts: 6
  • Registered: ‎07-29-2017
  • Location: India
  • Views: 122
  • Message 5 of 16

Re: Lenovo K6 Power processor issue

2018-01-24, 18:09 PM

Hi,

 

I tried most of the troubleshooting, even take it to the service center, but that didn't help.

As for the most of the common 3rd party apps are installed, but that should not affect the normal phone functioning.

Lags in app switching, hanging, delayed touch response are the common issue faced by me on a daily basis.

As for example if click on true caller app, it will first open phone dialer and then it will take me to truecaller, this happens several times.

 

Reply
Options

473 Posts

08-28-2017

Philippines

217 Signins

5446 Page Views

  • Posts: 473
  • Registered: ‎08-28-2017
  • Location: Philippines
  • Views: 5446
  • Message 6 of 16

Re: Lenovo K6 Power processor issue

2018-02-01, 15:54 PM

wrote:

Hi,

 

I tried most of the troubleshooting, even take it to the service center, but that didn't help.

As for the most of the common 3rd party apps are installed, but that should not affect the normal phone functioning.

Lags in app switching, hanging, delayed touch response are the common issue faced by me on a daily basis.

As for example if click on true caller app, it will first open phone dialer and then it will take me to truecaller, this happens several times.

 


Hi NKM19,

 

We understand how important it is for you to have a good and working device. Have you tried uninstalling and re-installing the said apps? Also, have you tried to perform Wipe Cache Partition? Let us knows. Thanks!

 

Regards,
Tim
Moto-Lenovo Support

Reply
Options

6 Posts

07-29-2017

India

27 Signins

122 Page Views

  • Posts: 6
  • Registered: ‎07-29-2017
  • Location: India
  • Views: 122
  • Message 7 of 16

Re: Lenovo K6 Power processor issue

2018-02-12, 19:16 PM

Hi,

 

I tried the same, reinstalling the app, wipe cache, factory resetting. Than also It did not make any difference.

 

Reply
Options

1056 Posts

04-18-2015

India

588 Signins

7296 Page Views

  • Posts: 1056
  • Registered: ‎04-18-2015
  • Location: India
  • Views: 7296
  • Message 8 of 16

Re: Lenovo K6 Power processor issue

2018-02-13, 12:53 PM
I too have same problems. Phone lag like hell in Safe Mode as well. Its not as optimised as Lenovo Other Phones or infact on Marshmallow it used to work Smooth. But Now It don't.
Hoshang
Reply
Options

3949 Posts

12-01-2016

Philippines

1423 Signins

85486 Page Views

  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: Philippines
  • Views: 85486
  • Message 9 of 16

Re: Lenovo K6 Power processor issue

2018-02-15, 22:17 PM

Hi guys,

 

We don't believe there is an issue in how the processors are utilized. If the troubleshooting isn't helping then we recommend repair. Here's the link.

 

Regards,
Daisy
Moto-Lenovo Support

 

Reply
Options

8 Posts

03-31-2018

Sweden

4 Signins

22 Page Views

  • Posts: 8
  • Registered: ‎03-31-2018
  • Location: Sweden
  • Views: 22
  • Message 10 of 16

Re: Lenovo K6 Power processor issue

2018-03-31, 18:40 PM

Hi.

I have opened incident 180401-002450.

After upgrading to android 7.0 The performance of the phone is terrible.

As others mentioned in this thread the apps hangs or ar barely work.
I have done a factory reset and the issue is the same.

When I do install performance benchmark apps like "CPU throttling" and "AnTuTu benchmark" I can see
that it only utilizes 4 of the 8 cores which I suspect is the problem.

Attaching screenshot

How do I proceed?

 

Regards

Gabriel

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms