English Community

Lenovo PhonesK and Vibe Z Series Smartphones
All Forum Topics
Options

3 Posts

12-05-2016

US

2 Signins

47 Page Views

  • Posts: 3
  • Registered: ‎12-05-2016
  • Location: US
  • Views: 47
  • Message 1 of 567

Lenovo K6 (k33a48) problems with microphone

2016-12-05, 17:32 PM

Hello,

I just updated my device, and after that I get some problems with microphone.... very low quality recording in whatsapp voice message, voice call.....

Before update everything was ok.. How can I fix it now ? Thanks!

 

Admin note; subject ecdited for clarity

Reply
Options

3454 Posts

10-05-2016

PH

534 Signins

43792 Page Views

  • Posts: 3454
  • Registered: ‎10-05-2016
  • Location: PH
  • Views: 43792
  • Message 2 of 567

Re: Lenovo K6 (k33a48) Update Problem

2016-12-05, 20:52 PM

wrote:

Hello,

I just updated my device, and after that I get some problems with microphone.... very low quality recording in whatsapp voice message, voice call.....

Before update everything was ok.. How can I fix it now ? Thanks!


Hi Hector221,

 

If it happens that you are having an issue after the update, have you tried to put it in safe mode? If it still doesn't work, I suggest doing a factory reset and see if this will work.

 

Regards,
Jess
Moto-Lenovo Agent

Reply
Options

3 Posts

12-05-2016

US

2 Signins

47 Page Views

  • Posts: 3
  • Registered: ‎12-05-2016
  • Location: US
  • Views: 47
  • Message 3 of 567

Re: Lenovo K6 (k33a48) Update Problem

2016-12-05, 22:50 PM

Whatsapp doesn't work in safe mode.... Before update microphone was ok, perfect quality in voice message, after update is very low. This problem is only on wapp... 

Reply
Options

9 Posts

12-06-2016

FR

17 Signins

78 Page Views

  • Posts: 9
  • Registered: ‎12-06-2016
  • Location: FR
  • Views: 78
  • Message 4 of 567

Re: Lenovo K6 (k33a48) Update Problem

2016-12-06, 12:42 PM

Hey . I have the same problem and when i do a factory reset my phone is still updated..

Reply
Options

9 Posts

12-06-2016

FR

17 Signins

78 Page Views

  • Posts: 9
  • Registered: ‎12-06-2016
  • Location: FR
  • Views: 78
  • Message 5 of 567

Re: Lenovo K6 (k33a48) Update Problem

2016-12-06, 12:44 PM
i have the same problem on the recorder and messenger... not when im phoning
Reply
Options

3454 Posts

10-05-2016

PH

534 Signins

43792 Page Views

  • Posts: 3454
  • Registered: ‎10-05-2016
  • Location: PH
  • Views: 43792
  • Message 6 of 567

Re: Lenovo K6 (k33a48) Update Problem

2016-12-06, 18:43 PM

wrote:
i have the same problem on the recorder and messenger... not when im phoning

Hi Bassetient,

 

Try to do factory reset without Automatic Restore enabled and see if that works. Once you have done reset, try to observe the phone; do not install/restore apps yet and see if that works.

 

Regards,
Jess
Moto-Lenovo Agent

Reply
Options

9 Posts

12-06-2016

FR

17 Signins

78 Page Views

  • Posts: 9
  • Registered: ‎12-06-2016
  • Location: FR
  • Views: 78
  • Message 7 of 567

Re: Lenovo K6 (k33a48) Update Problem

2016-12-06, 20:02 PM

Thanks for your help but even with not automatic restore my phone is still updated when i reset

Reply
Options

1 Posts

12-07-2016

US

2 Signins

26 Page Views

  • Posts: 1
  • Registered: ‎12-07-2016
  • Location: US
  • Views: 26
  • Message 8 of 567

Re: Lenovo K6 (k33a48) Update Problem

2016-12-07, 15:22 PM

Hey guys,

Still not working after factory reset.... I think it's an update problem, please do something!!

The previous soft was very good, the new one is not... I have very bad quality recording voice......

We need a new update to solve this problem or.... how we can downgrade to the previous software?

Thank you.

Reply
Options

9 Posts

12-06-2016

FR

17 Signins

78 Page Views

  • Posts: 9
  • Registered: ‎12-06-2016
  • Location: FR
  • Views: 78
  • Message 9 of 567

Re: Lenovo K6 (k33a48) Update Problem

2016-12-09, 15:07 PM

Possible to have a good answer ? A new update ? Or the solution to go back to older version...

 

Reply
Options

4308 Posts

11-18-2012

US

9979 Signins

610511 Page Views

  • Posts: 4308
  • Registered: ‎11-18-2012
  • Location: US
  • Views: 610511
  • Message 10 of 567

Re: Lenovo K6 (k33a48) Update Problem

2016-12-10, 15:13 PM


___________________________________________________________
♦ Find a post helpful? Thank that member by clicking on the ☆Star☆ below
     to award them a Kudo.
♦ Posting a problem and a reply is helpful and it answers your question,
     please mark it as an "Accept As Solution"
♦ I'm not a Lenovo employee, just a volunteer geek who likes to help folks.
Sorry, I don't read unsolicited Private Messages. If you have an issue, posting in     the appropriate forum is the best way to get assistance.

Communities:    English English    Deutsche Deutsche     Español Español     Portugues Portugues     Russian flag Русскоязычное

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete