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4 Posts

11-04-2017

India

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Lenovo Moto Smart Assistant does not list A6020a46

2017-11-04, 7:31 AM

Hello,

I am using Lenovo A6020a46 (Vibe K5 Plus, 3GB ram) and my phone is not working properly so I performed a hard reset and still the same problem. I then tried the software recovery called 'Lenovo Moto Smart Assistant' tool but in the flash section, it won't show Lenovo A6020a46. It will only show Lenovo A6020a41 and Lenovo A6020a40 which I believe are K5 and K5 Note not K5 Plus. Please help, I need to fix my phone ASAP.

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5418 Posts

07-12-2014

United States of America

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  • Message 2 of 7

Re: Lenovo Moto Smart Assistant does not list A6020a46

2017-11-06, 20:34 PM

Hi Aishwaray,

 

We'll report this to our product team but I would recommend service/repair at this time since we are unable to give a timeframe of when the Lenovo Moto Smart Assistant will be updated.

 

Regards,

JM

Moto-Lenovo Support

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4 Posts

11-04-2017

India

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Re: Lenovo Moto Smart Assistant does not list A6020a46

2017-11-08, 17:10 PM

hello,

since my device is out of warranty and can't be extended due to the same reason, I just flashed to a backup ROM using QPST's QFIL and started using the device. It's working the same way it used to earlier and I haven't found any issues yet, but still fix the assistant issue because not having a marshmallow update is already depressing enough and now not getting proper recovery tools for the phone that just crossed its warranty date. 

 

(Also the only thing we demand is a marshmallow update and a fix for heat issue and heavy battery drainage. Please let them know we at least need the fix.)

 

Thank you

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1 Posts

01-03-2018

India

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  • Message 4 of 7

Re: Lenovo Moto Smart Assistant does not list A6020a46

2018-01-03, 13:30 PM

My k5 plus has some software issue i want to rescue it but the model name/number is not present in the smart assistance list please provide k5 plus as soon as possible

in the list.

 

Admin note; post merged in, subject edited.

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6 Posts

09-10-2017

Brazil

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Re: Lenovo Moto Smart Assistant does not list A6020a46

2018-01-05, 3:28 AM

I'm having the same problem. I need to rescue my Lenovo A6020a46, but, he don't appear in LMSA. Please, help us, Lenovo. Don't forget K5 Plus (A6020a46) at the bottom of your software engineering drawer.

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2 Posts

01-24-2018

Indonesia

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  • Message 6 of 7

Re: Lenovo Moto Smart Assistant does not list A6020a46

2018-01-24, 21:55 PM

hello admin

 

i need ROM for my a6020a46 because my phone have corrupt rom and i have tried to factory reset but the problem not solved.

please upload latest rom a6020a46 to lenovo smart assistant

 

thank you

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2 Posts

01-24-2018

Indonesia

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  • Message 7 of 7

Re: Lenovo Moto Smart Assistant does not list A6020a46

2018-01-24, 21:58 PM
hi Aishwaray...
i have same problem with you..
i need backup ROM to flash with QFIL
can i get your copy of backup ROM that you have?

please help me

thank you in advance
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