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  • Registered: ‎07-18-2018
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Moto z 3 play jumping flashing freezing

2020-09-15, 7:05 AM

All the sudden my z3play is jumping screen flashing, freezing up. I ran all kinds of antivirus and malware apps no luck. Restarted searal time and it's ok for a few minutes but the keeps opening other apps and or freezing up. Is it the processor? How can I fix it it's still kinda new 


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  • Registered: ‎03-11-2019
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Re:Moto z 3 play jumping flashing freezing

2020-09-17, 19:14 PM

Hi YZ351,


I will try my best to help you with this. We suggest to try booting the phone in Safe mode and check the phone's performance. 


To Enable Safe Mode:
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Best regards,
Motorola Support

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