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33 Posts

09-19-2016

India

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Recent apps animation error in K4 Note

2017-01-12, 14:58 PM

K4 Note is having a wierd recent apps animation error or bug. It can be fixed with a factory reset but when I updated my phone the bug came back. It keep coming back after every updates s230, s232 etc. I can't always rest my phone. Please help

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33 Posts

09-19-2016

India

220 Signins

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  • Posts: 33
  • Registered: ‎09-19-2016
  • Location: India
  • Views: 2237

Re: Recent apps animation error in K4 Note

2017-03-09, 14:55 PM

Force stopping google app, clearing google play service's data and a restart solved the problem!!!

 

Wierd bugs on Lenovo phones! 

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Re: Recent apps animation error in K4 Note

2017-01-16, 14:49 PM

Hi R4707,

 

May I know what is the error exactly? If you could provide a screenshot or a video, it would help us investigate.

 

Thanks,

Joy

Moto - Lenovo Agent

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33 Posts

09-19-2016

India

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  • Posts: 33
  • Registered: ‎09-19-2016
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Re: Recent apps animation error in K4 Note

2017-01-16, 16:08 PM

Please check the video for errors.

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Re: Recent apps animation error in K4 Note

2017-01-23, 20:59 PM

wrote:

Please check the video for errors.


Sorry for the delay . Are you pressing the screen while the issue occurs? Does it also happens after you factory data reset the device without installing anything? - Joy

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33 Posts

09-19-2016

India

220 Signins

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  • Posts: 33
  • Registered: ‎09-19-2016
  • Location: India
  • Views: 2237
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Re: Recent apps animation error in K4 Note

2017-01-24, 15:57 PM

No. Im not pressing the screen when it occurs. This problem comes up after many days or weeks of factory reset and after installation of updates.

 

 

  Out of curiosity I am asking one more question . Will my phone (K4 Note) receive Android Nougat update ?

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Re: Recent apps animation error in K4 Note

2017-01-24, 16:53 PM

wrote:

No. Im not pressing the screen when it occurs. This problem comes up after many days or weeks of factory reset and after installation of updates.

 

 

  Out of curiosity I am asking one more question . Will my phone (K4 Note) receive Android Nougat update ?


Oh, I see. If it happens after update, please observe the device for few days. Kindly check as well if it does the same on Safe mode? To boot into Safe mode, press the physical power key. Touch and hold "Power off", then Safe mode instruction appears. If the issue still persist, repair is needed.

 

For your second question, I don't have exact answer to that. But once there's an announcements or updates, it will be posted through the Lenovo official website. 

 

Best regards,

Joy

Moto - Lenovo Agent

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33 Posts

09-19-2016

India

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  • Posts: 33
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Re: Recent apps animation error in K4 Note

2017-01-24, 17:06 PM

I am sorry that I didn't mention that before but I've already tried safe mode and one more thing, my brother also use the same phone. That phone also have this same bug.

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Re: Recent apps animation error in K4 Note

2017-01-24, 17:11 PM

wrote:

I am sorry that I didn't mention that before but I've already tried safe mode and one more thing, my brother also use the same phone. That phone also have this same bug.


Thanks for the information R4707. We recommend submitting your device for repair. Repair centers are equipped to correct this problem. - Joy

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33 Posts

09-19-2016

India

220 Signins

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  • Posts: 33
  • Registered: ‎09-19-2016
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  • Views: 2237
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Re: Recent apps animation error in K4 Note

2017-01-28, 8:33 AM

I took my phone to Lenovo service centre and they said the problem was a bug in the current operating system (Android 6.0 Marshmallow) and is not repairable. They said that's why the exact same problem came up on both my phones.

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33 Posts

09-19-2016

India

220 Signins

2237 Page Views

  • Posts: 33
  • Registered: ‎09-19-2016
  • Location: India
  • Views: 2237
  • Message 10 of 10

Re: Recent apps animation error in K4 Note

2017-03-09, 14:55 PM

Force stopping google app, clearing google play service's data and a restart solved the problem!!!

 

Wierd bugs on Lenovo phones! 

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