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33 Posts

09-19-2016

India

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Secure zone stopped working on K4 Note

2017-02-06, 13:24 PM

Secure zone stopped working on K4 Note after S232 update !. Whenever I try to activate secure zone it says,"unfortunately secure zone have stopped working", something like that.

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2138 Posts

05-25-2016

India

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Re: Secure zone stopped working on K4 Note

2017-02-06, 14:21 PM

 

Hi,

try clearing data and cache.

Go to settings/apps/ Click on the 3 dots and choose "Show System"

Search for Secure Zone and clear data and cache. Before clearing data backup important files in the secure zone.

 I think you can back it up by going to File manager/internal memory OpenUserData.

Regards,
Amal

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6208 Posts

10-05-2016

United States of America

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Re: Secure zone stopped working on K4 Note

2017-02-06, 14:30 PM

wrote:

Secure zone stopped working on K4 Note after S232 update !. Whenever I try to activate secure zone it says,"unfortunately secure zone have stopped working", something like that.


Hi R4707,

 

Since you just updated your phone, have you tried to clear the cache/data? You may try to go to Settings> Apps> Tap 3 dot option> Show System.

Once done, look for Secure Zone Management> Tap Storage> Clear data.

Let us know if that works.

 

Regards,
Jess
Moto-Lenovo Agent

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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33 Posts

09-19-2016

India

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Re: Secure zone stopped working on K4 Note

2017-02-07, 6:19 AM

Tried all that before. After clearing cache and force stopping secure zone. It doesn't launch. Tried safe mode and soft reset too. Same thing is happening again

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2138 Posts

05-25-2016

India

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Re: Secure zone stopped working on K4 Note

2017-02-07, 6:22 AM

Are you able to see Theme Centre in your App list? If not go to apps/ show system) search for theme centre and enable.

Regards,
Amal

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6 Posts

02-19-2017

Egypt

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Re: Secure zone stopped working on K4 Note

2017-02-19, 19:38 PM

Got the same issue, also on S232 and it won't let me create a secure zone. I've actually had theme manager disabled but no luck after reenabling it. I'm not sure how to access safe mode though so that's one thing I haven't tried yet.

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2138 Posts

05-25-2016

India

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Re: Secure zone stopped working on K4 Note

2017-02-20, 4:23 AM

wrote:

Got the same issue, also on S232 and it won't let me create a secure zone. I've actually had theme manager disabled but no luck after reenabling it. I'm not sure how to access safe mode though so that's one thing I haven't tried yet.


To enter safe mode press and hold power button, then touch and hold power off option until you see the safemode option.

Regards,
Amal

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33 Posts

09-19-2016

India

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Re: Secure zone stopped working on K4 Note

2017-02-20, 7:59 AM

Safe mode won't fix that !!

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6 Posts

02-19-2017

Egypt

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  • Message 9 of 9

Re: Secure zone stopped working on K4 Note

2017-02-20, 11:22 AM
Well at least now that it doesn't work in safe mode, that should mean there's no application causing a conflict, and it's definitely something on the firmware causing this..
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