Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo PhonesK and Vibe Z Series Smartphones
All Forum Topics
Options

1 Posts

04-03-2018

India

3 Signins

17 Page Views

  • Posts: 1
  • Registered: ‎04-03-2018
  • Location: India
  • Views: 17
  • Message 11 of 18

Re: Vibe K5 Note: Fingerprint hardware not available.

2018-04-03, 2:55 AM

I have read the previous complaints happened and solved. But my problem is kind of diffrent. The same condition, but i could not add any new fingerprints or to delete any existing fingerprints. So i cant unlock my phone using the sensor. The fingerprint hardware is completely out. Please help.

 

Reply
Options

1 Posts

04-28-2018

India

1 Signins

14 Page Views

  • Posts: 1
  • Registered: ‎04-28-2018
  • Location: India
  • Views: 14
  • Message 12 of 18

Re: Vibe K5 Note: Fingerprint hardware not available.

2018-04-28, 19:42 PM

Finger print hardware not available. And not able delete the old finger prints.

 

Reply
Options

3 Posts

11-23-2020

India

3 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎11-23-2020
  • Location: India
  • Views: 15
  • Message 13 of 18

Re:Vibe K5 Note: Fingerprint hardware not available.

2020-11-23, 22:03 PM

I have the same problem, there was a lag, I had to restart, next thing I know, the fingerprint hardware is not available.

I have tried restarting, I can't remove fingerprints either.

Please Help, Thanks

Reply
Options

13065 Posts

03-05-2018

United States of America

1253 Signins

170590 Page Views

  • Posts: 13065
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170590
  • Message 14 of 18

Re:Vibe K5 Note: Fingerprint hardware not available.

2020-11-24, 20:14 PM

Hi audiophile.xo,

 

Does it work fine after restart? Do you see the Fingerprint option in the Settings? Try and see if there's improvement while the phone is in safe mode. Thanks.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

3 Posts

11-23-2020

India

3 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎11-23-2020
  • Location: India
  • Views: 15
  • Message 15 of 18

Re:Vibe K5 Note: Fingerprint hardware not available.

2020-11-25, 18:21 PM

I booted to safe mode and it still says "No fingerprint hardware available" when I place my finger on the sensor.

I have done everything in my wit to try and get it to work. also, when I click on the option to delete a fingerprint, nothing happens. the add fingerprint option is greyed out, probably because I had added all five fingerprints of my family members.

I had tried doing it after clearing credentials too, but it didn't help.

I'm pretty helpless and open to suggestions, thanks.

Reply
Options

13065 Posts

03-05-2018

United States of America

1253 Signins

170590 Page Views

  • Posts: 13065
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170590
  • Message 16 of 18

Re:Vibe K5 Note: Fingerprint hardware not available.

2020-11-26, 18:35 PM

Hi audiophile.xo,

This could be a hardware failure with the sensor. You can try flashing your phone using LMSA Rescue and Smart Assistant. Kindly use the Rescue function, see this link for the instruction. You can download Rescue and Smart tool here. Backup your files and apps first, but please don't restore them right away. See if that helps. Thanks.

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

3 Posts

11-23-2020

India

3 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎11-23-2020
  • Location: India
  • Views: 15
  • Message 17 of 18

Re:Vibe K5 Note: Fingerprint hardware not available.

2020-11-26, 20:08 PM

Thanks, I will try it soon.

Reply
Options

13065 Posts

03-05-2018

United States of America

1253 Signins

170590 Page Views

  • Posts: 13065
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170590
  • Message 18 of 18

Re:Vibe K5 Note: Fingerprint hardware not available.

2020-11-27, 18:12 PM

Hi audiophile.xo,

 

Alright. Just let me know here how it goes. I hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms