10-10-2016 09:35 AM
I am owning Vibe K5 Note for more than a month now. Out of sudden, the phone got hung at Notifications screen. After that when I restarted it, the fingerprint reader doesn't allow me to unlock the phone. It displays a message "Fingerprint hardware not available".
I have tried restarting phone, but it didn't help. What could be the solution to it. Or shall I claim warranty on this?
11-08-2016 03:06 AM
I had the same problem. I also use it as a back button which worked while I couldn't use it as fingerprint unlock. I went to Security in Settings and added a finger after which it started working.
04-02-2018 07:55 PM
I have read the previous complaints happened and solved. But my problem is kind of diffrent. The same condition, but i could not add any new fingerprints or to delete any existing fingerprints. So i cant unlock my phone using the sensor. The fingerprint hardware is completely out. Please help.