04-05-2019 10:39 AM
Yesterday, I upgraded my Lenovo Z5 to the ZUI version 10.5.248 ST (Andriod version 9) Since then I cannot get data through the SIM card. I have changed the APN settings to the correct GiffGaff ones (my service provider). I have saved them and selected them properly - data is switched on. Correcy SIM is selected. It is very frustrating. Can anyone help please? Thankyou for reading.
04-05-2019 01:47 PM
Thanks for posting. Are you seeing the arrow beside the mobile signal icon on the status bar? Have you tried testing another SIM?
04-05-2019 03:59 PM
04-09-2019 12:32 PM
Thanks for trying. Can you please check if you have an option to reset the network settings (Settings > Reset > Reset Network Settings). Also, have you tried booting in safe mode?
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
04-28-2019 01:07 PM
Hi people i have same problem ,my Lenovo Z5 was update to the ZUI version 10.5.248 ST (Andriod version 9) and now over week i dont have mobile data.Itry everithing i see on the Intenet but still no luck.So nice people please help.I notice when i put the code : *#*#4636#*#* i go to phone info and there i try to change the Radio Band to Europe or Automatic but every time Unsuccessful or Enable Data Connection but he dont let me so i think this new udate put the phone back China setings and i cant change to Europe Radio Band .
I thing that is the problem
04-29-2019 01:40 AM
I have updated my phone to the latest software and I have no 3g connectivity since then too.
Cannot delete/reset the settings and I can see it is rying to connect through China telecom.
This is SO FRUSTRATING...
I regret for downloading it and I still haven't seen any fixes.
05-02-2019 08:25 AM
We don't support Lenovo Z5 as it's not intended for sale in Europe. The device is for sale in China - Lenovo.com.cn. We recommend posting in Lenovo Forums in China for further assistance. Here's the link.
05-04-2019 05:11 PM
I don't understand why Lenovo China selling Z5 outside Chine if the phone was intended to sale only in China?
Now users of Z5 all over the World are dismayed...