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79 Posts

08-29-2017

India

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Dust covered rear primary lense - K8 Note

2017-11-05, 14:33 PM

Hi,

A few days ago, I noticed that pics taken by rear camera is getting a bit noisy. Then I looked closely at the primary camera lense and found a very thin layer of dust. But this was tolerable.

 

Now the lense is getting covered by more dust day by day and the situation is no more tolerable. Because during night photography noise is easily visible and affecting colour reproduction too.

 

But the depth lense and front lense is well protected against dust.

I have examined another K8 note of my friend... And I have seen that his phone's primary lense is also getting dust.

 

Please advice me what to do.

 

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5418 Posts

07-12-2014

United States of America

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Re: Dust covered rear primary lense - K8 Note

2017-11-06, 17:08 PM

Hi Souvikpal,

 

Would you be able to share a photo of the primary lens showing that layer of dust? Also, please share your phone's IMEI number via a private message.

 

Regards,

JM

Moto-Lenovo Support

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79 Posts

08-29-2017

India

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Re: Dust covered rear primary lense - K8 Note

2017-11-07, 16:02 PM

_JM wrote:

Hi Souvikpal,

 

Would you be able to share a photo of the primary lens showing that layer of dust? Also, please share your phone's IMEI number via a private message.

 

Regards,

JM

Moto-Lenovo Support


Photo that you asked for:


 

 

Can't send you a pm because of this:

 

 

 Edit: pm sent

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5418 Posts

07-12-2014

United States of America

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  • Message 4 of 20

Re: Dust covered rear primary lense - K8 Note

2017-11-08, 21:57 PM

Thanks for sharing this. Please contact our local service center for further assistance. The full list of Lenovo Service Provider (filter it by country, city, service provider name) can be found here: https://support.lenovo.com/us/en/documents/ht118678

 

-JM

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18 Posts

05-19-2016

India

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Re: Dust covered rear primary lense - K8 Note

2017-11-12, 7:01 AM

dust is enter my lenovo k8 note rear camera panel and camera quality not good 

 

Admin note; post merged in, subject edited.

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79 Posts

08-29-2017

India

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  • Message 6 of 20

Re: Dust covered rear primary lense - K8 Note

2017-11-28, 7:41 AM

Its been 15 days since I visited SC and removed the dust.

Again the lense is getting dust and need clearing.

Rip Lenovo's build quality. So pathetic experience from a trusted brand :(

 

What to do now? I am worried if there is problem in particularly my handset??

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3 Posts

11-29-2017

India

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  • Message 7 of 20

Re: Dust covered rear primary lense - K8 Note

2017-11-29, 5:15 AM
Is replacement possible??
I too have the same problem
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79 Posts

08-29-2017

India

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Re: Dust covered rear primary lense - K8 Note

2017-11-29, 7:14 AM

wrote:
Is replacement possible??
I too have the same problem

No. Replacement not possible from Amazon. Only Lenovo can provide a replacement.

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10855 Posts

09-04-2014

Slovakia

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Re: Dust covered rear primary lense - K8 Note

2017-11-29, 5:12 AM
 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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2 Posts

12-19-2017

India

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  • Message 10 of 20

Re: Dust covered rear primary lense - K8 Note

2017-12-19, 6:26 AM

I had the same problem and visited service center. It was fine for few days and it is covered with dust again. Is it a defect from manufacturing side? Can you suggest anything otherthan visting service centers?

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