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16 Posts

11-13-2017

India

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GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2017-12-26, 5:59 AM

GOOGLE PLAY SERVICES IN MY PHONE IS CONTINUOSLY CRASHING. EVEN I AM NOT ABLE TO USE ANY OF THE SERVICES PROVIDED BY THE GOOGLE ,LIKE:- GMAIL , PLAY STORE, GOOGLE GAMES, AND ETC. PLEASE TELL ME WHAT TO DO AS EARLY AS POSSIBLE. !!!

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5996 Posts

12-04-2017

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Re: GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2018-01-18, 12:20 PM

wrote:

Please can you tell me to how to do each of the above steps !!..


Hi, pk0805.

 

To perform FDR - please follow the link: https://lenovomobilesupport.lenovo.com/in/en/solutions/HT504546

 

As mentioned - You may have to repeat this process couple of times to figure it out if the issue is with your google account > you can also get in touch with Google support.

 

1. Perform FDR > login your device with your original id or the one you used to use before. If this did not work,

2. Again Perform FDR > check with a different google account or create one.

 

You can also write us at supportforums@motorola.com for further assistance.

 

Let us know if this resolves the issues.

 

Thanks,

Swaraj

Moto Support 

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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390 Posts

12-01-2016

United States of America

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  • Message 2 of 11

Re: GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2017-12-26, 17:44 PM

Hi pk0805,

 

We understand that it is hard if you're encountering this issue on the phone. We can try to help. Have you tried checking if there are applications that need to be updated? 

 

Regards,
Rica
Moto-Lenovo Support

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16 Posts

11-13-2017

India

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  • Message 3 of 11

Re: GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2018-01-12, 17:08 PM

@Moto_Rica             The main  and the worst problem I am facing in this issue is tht I am not able to use any of the apps by google. I am not able to use :- PLAY STORE, PLAY GAMES, GMAIL, DRIVE, etc (all the apps by google). And the worst part is that this phone is operated by stock android which means the phone is worthless without any google app. Please try to solve  my issue as quickly as possible !!!!!!!!!

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5996 Posts

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  • Message 4 of 11

Re: GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2018-01-12, 21:33 PM

wrote:

             The main  and the worst problem I am facing in this issue is tht I am not able to use any of the apps by google. I am not able to use :- PLAY STORE, PLAY GAMES, GMAIL, DRIVE, etc (all the apps by google). And the worst part is that this phone is operated by stock android which means the phone is worthless without any google app. Please try to solve  my issue as quickly as possible !!!!!!!!!


Hi,

 

We are sorry to hear about the issue you are facing, we are hear to help you resolve the same.

We would need more information on this?

1. From when are you having this issue?

2. Do you get any error, while using those apps? Any error code/text?

3. Is your phone rooted?

 

Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up

 

Please follow the above troubleshooting steps:

 

» Please perform a clear cache and clear data and reboot your device. You may need to relogin your account.

» Refresh your Google account and Google apps?

 

Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Do let us know how it goes?

 

Thanks,

Swaraj

Moto Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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16 Posts

11-13-2017

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  • Message 5 of 11

Re: GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2018-01-13, 6:12 AM

@Moto_Swaraj        I am facing this problem since November 2017. The text that I receive is  - FOR PLAY STORE:- "Authentication is required. You need tyo sign into your google account" , for GMAIL:- " Gmail is having problems with play services". I even tried it in safe mode but it did not work.

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  • Message 6 of 11

Re: GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2018-01-16, 16:33 PM

wrote:

_Swaraj        I am facing this problem since November 2017. The text that I receive is  - FOR PLAY STORE:- "Authentication is required. You need tyo sign into your google account" , for GMAIL:- " Gmail is having problems with play services". I even tried it in safe mode but it did not work.


Hi, pk0805.

 

Just to confirm, have you tried this: >Settings menu and then Accounts and simply remove the Google account you have registered (the one that's getting the "authentication is required"

 

You may have to re-login again.

 

Thanks,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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16 Posts

11-13-2017

India

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  • Message 7 of 11

Re: GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2018-01-16, 17:13 PM

No it is not working !! Please can you suggest me something different ??

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5996 Posts

12-04-2017

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  • Message 8 of 11

Re: GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2018-01-17, 8:58 AM

wrote:

No it is not working !! Please can you suggest me something different ??


Hi, pk0805.

 

Thank you for trying the same. Please follow these steps and let us know how it goes.

 

> Please perform FDR without restoring apps > login your google account > check if that works?

> If the above did not work, perform FDR again > login with different google account/ID > check if that works?

> If it still fails, then perform FDR > log in with a fresh new account created > check if that helps?

 

If none of the above works, then more likely it could be an issue with your Google authentication.You can also get in touch with Google Support and see what they have to say?

 

Let us know if any of the above steps help your google apps work fine.

 

Thanks,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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16 Posts

11-13-2017

India

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  • Posts: 16
  • Registered: ‎11-13-2017
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  • Message 9 of 11

Re: GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2018-01-17, 11:45 AM

Please can you tell me to how to do each of the above steps !!..

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5996 Posts

12-04-2017

India

1170 Signins

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  • Posts: 5996
  • Registered: ‎12-04-2017
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  • Message 10 of 11

Re: GOOGLE PLAY SERVICES CRASH IN K8 PLUS

2018-01-18, 12:20 PM

wrote:

Please can you tell me to how to do each of the above steps !!..


Hi, pk0805.

 

To perform FDR - please follow the link: https://lenovomobilesupport.lenovo.com/in/en/solutions/HT504546

 

As mentioned - You may have to repeat this process couple of times to figure it out if the issue is with your google account > you can also get in touch with Google support.

 

1. Perform FDR > login your device with your original id or the one you used to use before. If this did not work,

2. Again Perform FDR > check with a different google account or create one.

 

You can also write us at supportforums@motorola.com for further assistance.

 

Let us know if this resolves the issues.

 

Thanks,

Swaraj

Moto Support 

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

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