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13 Posts

07-23-2020

India

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K8 Note Auto Restart Problem

2020-07-26, 12:36 PM

I've Lenovo K8 Note which I've been using since 1.5 years. Couple of days back it suddenly started auto-restarting continuously. I tried all the following options, 

  1. Soft/Factory Reset >> Thru Settings (when the phone started fortunately....and after few minutes it again started auto-restarting 
  2. Hard Reset >> From Command prompt option 
  3. Flashing/Rescuing the phone >> Using "Lenovo Moto Smart Assist" (LMSA) tool 
  4. Removed back cover, disconnected battery and connected again 
  5. Read all the forums and blogs 
  6. Tried calling all Lenovo customer care centers 

 

However, nothing helped. It is continuously auto-restarting.  Request someone to please guide properly on the solution. 

Would it help if I change the battery? 

Would it help if I go for "software downgrade" ...as now it is Android 8 (Oreo) to 7 (Naugat)? 

 

Please feel free to call me @ 9860048495 or drop an email at jayesh.shimpi@gmail.com

 

Regards, Jayesh Shimpi (Pune) 

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3664 Posts

03-04-2016

India

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  • Message 2 of 11

Re:K8 Note Auto Restart Problem

2020-07-29, 5:51 AM

Hi jayeshshimpi,

 

Our best advice for this situation is that you submit your device for review and repair at one of our service centers so that repair engineer could examine your unit and provide a proper resolution.

 

Thanks

Sandip

Moto-Lenovo Support



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13 Posts

07-23-2020

India

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  • Posts: 13
  • Registered: ‎07-23-2020
  • Location: India
  • Views: 75
  • Message 3 of 11

Re:K8 Note Auto Restart Problem

2021-06-25, 11:51 AM
I submitted to nearby service center (Pin Code 411014) and they returned my phone in "Dead" state which was at least starting before submitting. :-) Regards, Jayesh
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18 Posts

05-21-2021

India

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  • Message 4 of 11

Re:K8 Note Auto Restart Problem

2021-06-26, 10:43 AM

Google killed it, I reset it few times. It is stable until Google try to update it.

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6 Posts

08-05-2020

India

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  • Message 5 of 11

Re:K8 Note Auto Restart Problem

2021-07-22, 2:37 AM

Was your phone repaired......as now I also start facing same problem.....the difference only that it only shuts off and not auto start......we have to start it manually everytime and again it will shut down whenever it pleases.....

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6 Posts

08-05-2020

India

68 Signins

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  • Message 6 of 11

Re:K8 Note Auto Restart Problem

2021-07-22, 2:42 AM

Was your phone repaired......as now I also start facing same problem.....the difference only that it only shuts off and not auto start......we have to start it manually everytime and again it will shut down whenever it pleases.....

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13 Posts

07-23-2020

India

13 Signins

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  • Posts: 13
  • Registered: ‎07-23-2020
  • Location: India
  • Views: 75
  • Message 7 of 11

Re:K8 Note Auto Restart Problem

2021-07-22, 5:58 AM

Frankly speaking...nothing worked. Finally, I had to discard the phone and go for a new one. :-( 

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4647 Posts

10-05-2016

United States of America

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  • Message 8 of 11

Re:K8 Note Auto Restart Problem

2021-07-22, 18:01 PM

Hi jayeshshimpi,

 

I know how hard it is that this happened to your phone. Seems this has been the issue a long time ago. Does this happen after an update? Have you also tried using the Smart Assistant and Rescue tool if it works before sending the device for repair?

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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6 Posts

08-05-2020

India

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  • Message 9 of 11

Re:K8 Note Auto Restart Problem

2021-08-09, 13:41 PM
same with me......and for sure ,no Lenovo or Moto phones for me....total wastage.....lost precious data and whatsapp all impt messages.....only could get contacts due to google sync
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6 Posts

08-05-2020

India

68 Signins

140 Page Views

  • Posts: 6
  • Registered: ‎08-05-2020
  • Location: India
  • Views: 140
  • Message 10 of 11

Re:K8 Note Auto Restart Problem

2021-08-09, 13:42 PM

same with me......and for sure ,no Lenovo or Moto phones for me....total wastage.....lost precious data and whatsapp all impt messages.....only could get contacts due to google sync

Reply
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