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2 Posts

09-15-2019

India

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K8 Note Motherboard Failure Issue

2019-09-15, 5:08 AM

My K8 Note suddenly got hang on . When i switched it off but when I tried to switch On, The Home Screen was not going beyond Lenove Home page. evening I tried all possible resolution as per the online guideline from Lenovo. But could not succeed. Next day i took it to a the nearest Lenovo Authorised Service Centre  . Upon inspection, they declared that Motherboard is the not working and Motherboard needs to be replaced. There is no other issue at all.  it cost upto 7000 to 8000. it in not fair to put this much of price. the problem is not happened by me it automatic turn off and complaint what i do ? i need a solution

 

phone is out of warranty

 

About phone

Name: Lenovo K8 NOTE

Model:XT1902-3

Type:M2CB2

Ram:3GB

Storage:32GB

 

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13547 Posts

03-05-2018

United States of America

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Re:K8 Note Motherboard Failure Issue

2020-05-20, 18:27 PM

Hi,

 

Thank you for posting on the thread.

 

Please try doing the factory data reset without restoring your back up/third-party apps. It is important to observe this behavior without any files/apps installed on your phone. By doing this, it will help us isolate if this is software related or a hardware failure. 

 

Factory Data Reset:
Settings > System > Reset options > Factory Reset
*Backup your important files before doing the reset
*Don't restore your backup until observed and have seen improvements

 

Once done, try calibrating the battery to see if it helps. To calibrate the battery: Hold the power button until the phone reboots > Plug into the supplied charger > Charge to 100% > Leave on the charger for at least an additional hour. 

 

If you're not experiencing the same, I recommend installing your apps one at a time until you've found out which app is causing an issue. Otherwise, if battery is still failing without any apps/files installed it is recommended to submit the device for service repair. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support


 



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2994 Posts

04-04-2018

India

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Re: K8 Note Motherboard Failure Issue

2019-09-18, 10:31 AM

 wrote:

My K8 Note suddenly got hang on . When i switched it off but when I tried to switch On, The Home Screen was not going beyond Lenove Home page. evening I tried all possible resolution as per the online guideline from Lenovo. But could not succeed. Next day i took it to a the nearest Lenovo Authorised Service Centre  . Upon inspection, they declared that Motherboard is the not working and Motherboard needs to be replaced. There is no other issue at all.  it cost upto 7000 to 8000. it in not fair to put this much of price. the problem is not happened by me it automatic turn off and complaint what i do ? i need a solution

 

phone is out of warranty

 

About phone

Name: Lenovo K8 NOTE

Model:XT1902-3

Type:M2CB2

Ram:3GB

Storage:32GB

 


Hi Sidharth8,

 

Sorry to know about this. Please e-mail us regarding this post with your contact number and device IMEI number at apsocial@motorola.com for further assistance. Once we receive your email, our concerned team will get in touch with you.

 

Regards,

Suman



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1 Posts

10-01-2019

India

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Re: K8 Note Motherboard Failure Issue

2019-10-01, 11:12 AM

same mother board failure issue in my K8 NOTE also. service centre is saying all K8 having same issue due to updation of lenevo software.

service centre is asking 6000 INR( APPROX 80 USD) which is unfair and cheating to customers. its is clear case of law suit since several customers is facing same problem due to faulty mother board.

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2994 Posts

04-04-2018

India

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Re: K8 Note Motherboard Failure Issue

2019-10-03, 6:50 AM

 wrote:

same mother board failure issue in my K8 NOTE also. service centre is saying all K8 having same issue due to updation of lenevo software.

service centre is asking 6000 INR( APPROX 80 USD) which is unfair and cheating to customers. its is clear case of law suit since several customers is facing same problem due to faulty mother board.


Hi neeraj37,

 

Please email us at apsocial@motorola.com with your contact details and device IMEI for further assistance.

 

Regards,

Suman



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4 Posts

09-02-2017

India

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Re: K8 Note Motherboard Failure Issue

2019-10-04, 14:31 PM
Yeah! same has has happened with me too. Everything was working fine and now it costs too much which means money has been wasted that too 14k ! In just 2 years. Its a huge amount.
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1 Posts

01-04-2020

India

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  • Message 6 of 70

K8 Note Motherboard Failure Issue

2020-01-04, 15:40 PM

I baught two mobiles in 2018 but both of My K8 Note suddenly got hang on . When i switched it off but when I tried to switch On, The Home Screen was not going beyond Lenove Home page. evening I tried all possible resolution as per the online guideline from Lenovo. But could not succeed. Next day i took it to a the nearest Lenovo Authorised Service Centre  . Upon inspection, they declared that Motherboard is the not working and Motherboard needs to be replaced. There is no other issue at all.  it cost upto 7000 to 8000. it in not fair to put this much of price. the problem is not happened by me it automatic turn off and complaint what i do ? i need a solution

 

phone is out of warranty

 

About phone 1

Name: Lenovo K8 NOTE

Model:XT1902-3

Type:M2CB2

Ram:4GB

Storage:64GB

Imei 1 = 864510038650944

Imei2 = 864510038786284

 

About phone 2

Name: Lenovo K8 NOTE

Model:XT1902-3

Type:M2CB2

Ram:4GB

Storage:64GB

Imei 1 = 866941036379350

Imei2 = 866941036379368

Reply
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2994 Posts

04-04-2018

India

402 Signins

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  • Posts: 2994
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  • Message 7 of 70

Re: K8 Note Motherboard Failure Issue

2020-01-06, 4:49 AM

 wrote:

I baught two mobiles in 2018 but both of My K8 Note suddenly got hang on . When i switched it off but when I tried to switch On, The Home Screen was not going beyond Lenove Home page. evening I tried all possible resolution as per the online guideline from Lenovo. But could not succeed. Next day i took it to a the nearest Lenovo Authorised Service Centre  . Upon inspection, they declared that Motherboard is the not working and Motherboard needs to be replaced. There is no other issue at all.  it cost upto 7000 to 8000. it in not fair to put this much of price. the problem is not happened by me it automatic turn off and complaint what i do ? i need a solution

 

phone is out of warranty

 

About phone 1

Name: Lenovo K8 NOTE

Model:XT1902-3

Type:M2CB2

Ram:4GB

Storage:64GB

Imei 1 = 864510038650944

Imei2 = 864510038786284

 

About phone 2

Name: Lenovo K8 NOTE

Model:XT1902-3

Type:M2CB2

Ram:4GB

Storage:64GB

Imei 1 = 866941036379350

Imei2 = 866941036379368


Hi Gauravt8281,

 

Sorry to hear the inconvenience caused. Kindly email us regarding your concern with your contact number and device IMEI number at apsocial@motorola.com for further assistance. 

 

Regards,

Suman



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0 Posts

02-17-2020

United States of America

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Re: K8 Note Motherboard Failure Issue

2020-01-21, 11:49 AM

Same mother board failure issue in my K8 NOTE also. service centre is saying all K8 having same issue due to updation of lenevo software. Please Provide some solution for this. Expecting your reply.

 

Note : Phone is out of warranty

 

About phone

Name: Lenovo K8 NOTE

 

Ram:4GB

Storage:64GB

Reply
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2994 Posts

04-04-2018

India

402 Signins

27680 Page Views

  • Posts: 2994
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  • Message 9 of 70

Re: K8 Note Motherboard Failure Issue

2020-01-22, 4:39 AM

 wrote:

Same mother board failure issue in my K8 NOTE also. service centre is saying all K8 having same issue due to updation of lenevo software. Please Provide some solution for this. Expecting your reply.

 

Note : Phone is out of warranty

 

About phone

Name: Lenovo K8 NOTE

 

Ram:4GB

Storage:64GB


Hi thazhai,

 

We apologize for the inconvenience caused. Kindly email us at apsocial@motorola.com with all your details as mentioned in my above response for further assistance. Our concerned team will take it from there. 

 

Regards,

Suman



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0 Posts

01-26-2020

United States of America

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  • Message 10 of 70

Re: K8 Note Motherboard Failure Issue

2020-01-26, 7:39 AM

Same thing happened with me

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