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14293 Posts

03-05-2018

United States of America

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  • Message 61 of 82

Re:K8 Note Motherboard Failure Issue

2021-01-21, 19:45 PM

Hi Pradeep51

 

May I know what troubleshooting have you tried? Also, when you visited service center, may I know what did they tell you?

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

02-05-2021

India

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  • Message 62 of 82

Re:K8 Note Motherboard Failure Issue

2021-02-05, 11:19 AM

My lenovo k8 note hangs and restart automatically after I updated the Android version to 8 . 

 

Please give me some proper solution

 

Else tell me the way to get back to Android 7

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
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  • Message 63 of 82

Re:K8 Note Motherboard Failure Issue

2021-02-05, 18:30 PM

Hi Bonne914

 

Sorry to hear you're experiencing that. We don't have native way to roll back the Android software but I can help you try troubleshooting this. May I know when does it usually hang and restart? Does it only happen while using an app? Also, may I know what have you tried so far? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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5 Posts

12-15-2020

India

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  • Message 64 of 82

Re:K8 Note Motherboard Failure Issue

2021-02-10, 5:54 AM

Hi,

Sorry for delayed reply, thanks for your suggestion.

I tried your solution, but facing the same issue again after factory reset option. Phone is getting shut down frequently and 
can able to use the phone via charging mode only once switched off. 

I need proper solution for this problem. Even though I did service(Feb2020) 
in Lenovo service center and faced it again. 

Kindly share your inputs regarding this asap and ping me to this number (9245523084), in case of any details needed.

Note :  I could not able to use phone around 3 months.

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5 Posts

12-15-2020

India

6 Signins

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  • Posts: 5
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  • Message 65 of 82

Re:K8 Note Motherboard Failure Issue

2021-02-10, 11:40 AM

Hi,

 

Thanks for your suggestion.

I tried your solution, but facing the same issue again after factory reset option. Phone is getting shut down frequently and can able to use the phone via charging mode only once switched off. 

 

Can you please provide the proper solution for this problem and let me know the root cause too. Even tough I did service in Lenovo service center and faced it again and again. 

Kindly share your inputs regarding this asap and ping me to this number (9245523084), in case of any details needed.

 

Thanks

Thazhai Kumar G

 
 
 
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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
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  • Message 66 of 82

Re:K8 Note Motherboard Failure Issue

2021-02-10, 21:22 PM

Hi Thazhai

 

Thanks for updating. I'd like to confirm, did you restore or install some of your third-party apps? If possible try uninstalling the apps you recently installed before you begin experiencing the reboot. 

 

Best regards,
Rich
Motorola-Lenovo Support



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5 Posts

12-15-2020

India

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  • Posts: 5
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  • Message 67 of 82

Re:K8 Note Motherboard Failure Issue

2021-02-12, 14:19 PM

Hi,

 

I have not installed any third party apps after Factory Reset.  Also i have not try any restore option.

 

Best Regards,

Thazhai Kumar G.

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
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  • Message 68 of 82

Re:K8 Note Motherboard Failure Issue

2021-02-16, 20:42 PM

Hi Thazhai,

 

Thank you for confirming. It looks like a failure with the hardware. At this point, I would suggest visiting the service center again. 

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

09-15-2019

India

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  • Message 69 of 82

Re:K8 Note Motherboard Failure Issue

2021-04-03, 5:31 AM

i am also facing the same problem, the worst lenevo doing nothing. totally wast of money. 

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 70 of 82

Re:K8 Note Motherboard Failure Issue

2021-04-05, 15:45 PM

Hi rajneesh72

 

Sorry to hear that. Have you also visited the service center and confirmed it's a motherboard failure?

 

Best regards,
Rich
Motorola-Lenovo Support



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