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Lenovo PhonesK8 [XT1902] Smartphones
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1 Posts

06-01-2021

India

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Re:K8 Note Motherboard Failure Issue

2021-06-01, 17:16 PM

I have purchased Lenovo k8 note smartphone in Jan 2019. But 5 days ago suddenly it stops abruptly. All data has gone. The screen also not coming, When switch on the phone it automatically switches off and the screen goes off while the processor heating to a full temperature. Within 20 minutes all battery drains, the phone heated to its peak, I afraid to been put charger assuming a blast. After the phone cools down I put on a charger and the same thing persists. I am from Hyderabad, there were no service centre details when I searched on the Lenovo website. Please help me what to do???

When I contacted some friends who purchased this K series phone, told me that the same problem exists in all k series mobiles. I believe this when I come on this forum, Everyone is having the same issue. The company should resolve the issue of what to do. All money has gone.

When I try to reboot, the phone not switches on, moreover, it always heating and the screen not coming.

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2 Posts

06-23-2021

India

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Re:K8 Note Motherboard Failure Issue

2021-06-23, 14:17 PM

My  phone after lenevo software update started rebooting continuously.  I have taken the mobile to service center and they took one week to update the software and monitored the battery performance and they said mobile is gone and if you want to get it repaired it will cost ₹8000 and to tell this also they charged me ₹800/-.  Very bad service.   This problem has happened as a defect in your mobile and we have lost suddenly our hard earned money of ₹11000/-.    Please get the mother board replaced.  I am ready to spend ₹1000/- on this. Please help customers.  I have lot of faith in the product and if you donot support then I will never buy lenovo in my life.

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14293 Posts

03-05-2018

United States of America

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Re:K8 Note Motherboard Failure Issue

2021-06-23, 20:39 PM

Hi Sunil1407

 

I'm sorry to hear what happened. I'm not sure what's the cost of repair but did you visit an authorized service center? Do you have the phone with you?

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

07-01-2021

India

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Re:K8 Note Motherboard Failure Issue

2021-07-01, 12:05 PM

Hello.

 

Nitesh here from Mumbai, I am facing the same issue. I showed the device in the service centre where the staff said that we need to change the motherboard and the price for the new motherboard will cost around Rs. 7000/-.

 

It's too much for the smartphone.

 

Kindly provide a satisfied solution.

 

Thanks.

 

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4519 Posts

03-11-2019

United States of America

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Re:K8 Note Motherboard Failure Issue

2021-07-02, 17:48 PM

Hi niteshin2020,

 

I'm sorry, India repair centers operate independently. We do not set prices.

 

Best regards,
Zeke
Motorola Support



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2 Posts

06-23-2021

India

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Re:K8 Note Motherboard Failure Issue

2021-07-14, 10:23 AM

Yes I have approached authorised sevice center in Bangalore. They only said this.  You can check your service records for the same.  I have 2 Lenovo laptops.  Based on the robust working of laptop I went for this mobile.  But mobile went bad too early.  I have mobile with me please provide resolution for this.  I am ready to spend another ₹. 1000/- on this

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4561 Posts

10-05-2016

United States of America

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Re:K8 Note Motherboard Failure Issue

2021-07-14, 17:58 PM

Hi Sunil1407,

 

Sorry to hear that this is happening to your phone too. Have you tried contacting our support here? And see if they have service centers they could suggest you to visit.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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4 Posts

09-01-2017

India

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Re:K8 Note Motherboard Failure Issue

2021-07-25, 11:06 AM

My phone had the same problem.After software update, it started to reboot and could reach to menu screen. The service center said, its a motherboard failure fue to software update. it would cost Rs 5500 gor used motherboard replacement. I have tge phone since last 2-3yrs but have not repaired it..instead bought new phone..But the phone us still in mint condition and dead due yo motherboard problem..I want Lenovo to take responsibility of using cheap parts in their phones.And fix those motherboards, which can even fail just due to software updates.Please fix my phone. Contact# **********Ajay Govind, Mumbai

 

Edited: for privacy - Jess

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4561 Posts

10-05-2016

United States of America

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Re:K8 Note Motherboard Failure Issue

2021-07-27, 16:16 PM

Hi agovind,

 

I understand you want to get your device fixed. We have provided some suggestions in this thread. Have you tried any of them?

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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4 Posts

08-07-2021

India

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  • Message 80 of 82

Re:K8 Note Motherboard Failure Issue

2021-08-08, 11:30 AM
For the above mention process the mobile phone should boot and let us to excess phone menu, The phone is stuck on start up lenovo screen and if i try to restart the phone is uncertain to start, now the lenovo k8 acting like a ghost phone its switch on in his own mood..
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