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Lenovo PhonesK8 [XT1902] Smartphones
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08-02-2020

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Re:K8 Note Switch off Automatically

2020-08-02, 8:53 AM
My lenovo k8 note mobile turn off automatically when I surf the internet, it is happened 4-5 times in one hour. When i try to start the phone then it started but not booted and again turn off, i am tired due to this problem. Battery %shows good enough. One thing i have observed that when i start mobile by connecting my power bank then it started. What will be the issue pls suggest.
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08-02-2020

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Re:K8 Note Switch off Automatically

2020-08-02, 12:37 PM

Dear Sir

 

I have purchased Lenovo K8 Note model No.XT1902-3 Type M2CB2 in October / November 2017 which is made in CHINA.

 

Till recently i did not have any problem. 

 

However, on 26.07.2020 my phone was charging and suddenly it started restarting automatically.

 

Even the power button was not working. It kept on restarting. 

 

I gave the phone to the service center. They said, after few hours of giving the phone for servicing, there is a software issue. We have updated the software. 

 

However, when i went to take the phone from the service center, the phone worked for less than 3 minutes and all the data was gone.

 

I asked the service engineer about the same, they said mother board of the phone might have been damaged.

 

It could cost not less than Rs.8,000/-. 

 

I would like to know what is the real problem and why within a period of less than three years the phone is damaged and all the data is lost.

 

I humbly request Lenovo officials to take this issue to the technical department and take necessary actions to resolve the same at the earliest.

 

A video showing the problem is attached for your ready reference.

 

Please look into the matter and advice at the earliest. 

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1 Posts

08-03-2020

IN

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My Lenovo k8 plus hangs and restarts again and again.

2020-08-03, 3:07 AM
My lenovo k8 plus hangs and restarts again and again for hours and hours . It was automatically restarted & shows the Animation logo and it stops on a moment and again and again it shows the same thing . After the phone become power off due to no charge , I tried to Take recovery mode and I reset the device from there . Now sometimes the phone automatically restarts , but no problem which I faced before . It automatically restart sometimes . Person in a Mobile Shop said me The repair will cost around 8000rs and it is a mother board problem. . what is this , It is so expensive and equal to the price of the phone . Please find a solution for it .
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1 Posts

08-19-2020

IN

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Re:K8 Note Switch off Automatically

2020-08-19, 8:37 AM

My Mobile Switch off Automatically. i was try Rescue and Smart Assistant (LMSA) but mobile is witch on only 2-3 second hence not connected. 

mobile switched on only if i connect lenovo charger. also when i do system format mobile not switch off. please suggest me what i  will do also give customer care no.

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1 Posts

05-28-2020

IN

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Re:K8 Note Switch off Automatically

2020-09-10, 3:39 AM

I am facing the exact same issue. Whenever I start the phone and as soon as it reaches the lock screen it suddenly turns off. I formatted my phone numerous times but the problem still persists.

 

Before this problem started I too had sound crackling issue and the phone would go off suddenly while watching YouTube or listening to music. But now its worse as mentioned in first para. The phone is now completely unusable.

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3 Posts

08-14-2020

AF

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Re:K8 Note Switch off Automatically

2020-09-10, 5:10 AM

Sir I suggest you to change your battery. Visit an authorized service centre for Lenovo and get your battery replaced. It costs somewhere around INR 2000. And please do not change your battery by visiting a local service centre. I had the same problem. I visited an authorized centre and the helped me to replace the defective battery. My phone is working fine after the change in battery.

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3 Posts

01-05-2019

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Lenovo K8 note auto switch off suddenly

2020-09-18, 4:56 AM

Hello,

 

My Lenovo K8 note mobile is 1.5 years old. Recently it auto switch off suddenly without any reason even when the battery is fully charged.

 

Can you please help me how to fix this problem

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1 Posts

09-21-2020

AF

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My phone automatically switch off And switch on,

2020-09-21, 11:38 AM

When I once touch power botton my phone is automatically switch off and on repeated, regularly switch off and automatically on, some hour's after it will open automatically, and charge can't accepted and when I charge my phone showing me (AC charging) and charged very slowly ,

Screenshot_20200921-165824.png
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1 Posts

09-21-2020

IN

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Re:K8 Note Switch off Automatically

2020-09-21, 16:14 PM

Why should this happen.. it started 2 months ago..now a sound breaking also appeared. While am watching videos sound breaks and then automatically switched off..even if i use power button to restart its happening again...how can i resolve..any solution??... plz...

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1 Posts

09-23-2020

AF

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Re:K8 Note Switch off Automatically

2020-09-24, 2:01 AM

I also had similar issue. Phone used to stuck @ Lenovo logo and switch off automatically. In my case it was battery problem. I tried different ROM available online, but does not help as it is hardware related problem.

 

Check if phone is working correctly while charging. Ideally it will work ok on charger. If Yes, then it is battery related issue. Buy new BL270 battery for K8 Note. Phone battery has average life of 2 year with moderate use.

 

Hope it helps.

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