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22 Posts

03-21-2018

India

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K8 Note - Unable to get Mobile Data speed

2018-03-21, 6:06 AM

Hi,

 

Purchased the phone in Jan18. Till date am facing regular problem in data speed.

Using Jio 4G in Sim 1 VOLTE enabled and Airtel 4G in Sim2.

After using Airtel 4 G doubted speed of Airtel, hence tried with Jio Sim. But no success.

Contacted operator also and they fixed from thr end. Then tried with JIO Sim.

 

Mobile Data from Sim 1 (JIO 4G VOLTE) , Voice Sim2 - Airtel.

 

I get very very poor speed and lot of glitches. This 4G sim of jio was working fine with the Jio Router.

Network is not an issue since other users sitting next to me using MI devices work with flashing speed using JIO Sim.

 

Tried : Network Reset / Factory Data Reset - no success. 

Phone has all the software updates on Noughat available and is with -94 build.

 

Please suggest ?

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3949 Posts

12-01-2016

Philippines

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Re: K8 Note - Unable to get Mobile Data speed

2018-03-21, 15:46 PM

Hi groupsdeepakg,

 

Sorry to know you are having a network issue, let me help. Have you tried other JIO sim if the issue is the same? Or have you checked with one sim at a time and check the internet speed test? 
 
Regards,
Daisy
Moto-Lenovo Support

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22 Posts

03-21-2018

India

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Re: K8 Note - Unable to get Mobile Data speed

2018-03-22, 3:30 AM

Hi Daisy,

 

thanks for your support. However i have tried doing Network reset again and this time i see some improvement.

So, i will keep a watch on the status and if problem repeats i will try changing the sim.

 

Thanks for your support.

 

I will prefer to keep the ticket closed till them.

 

Thanks.

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3949 Posts

12-01-2016

Philippines

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Re: K8 Note - Unable to get Mobile Data speed

2018-03-23, 19:36 PM

wrote:

Hi Daisy,

 

thanks for your support. However i have tried doing Network reset again and this time i see some improvement.

So, i will keep a watch on the status and if problem repeats i will try changing the sim.

 

Thanks for your support.

 

I will prefer to keep the ticket closed till them.

 

Thanks.




Glad to know that.

 

-Daisy

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1 Posts

06-04-2018

India

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  • Message 5 of 14

Re: K8 Note - Unable to get Mobile Data speed

2018-06-04, 12:57 PM
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13 Posts

11-26-2017

India

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  • Message 6 of 14

Re: K8 Note - Unable to get Mobile Data speed

2018-07-09, 19:45 PM
I have the same problem , i tired with other networks but speed was very low.
I have reset my device, not resolved please help # lenovo team
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3949 Posts

12-01-2016

Philippines

1423 Signins

85486 Page Views

  • Posts: 3949
  • Registered: ‎12-01-2016
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  • Message 7 of 14

Re: K8 Note - Unable to get Mobile Data speed

2018-07-10, 20:50 PM

 wrote:
I have the same problem , i tired with other networks but speed was very low.
I have reset my device, not resolved please help # lenovo team

Have you tried calling your service provider or changing your sim card?

 

-Daisy

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3949 Posts

12-01-2016

Philippines

1423 Signins

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  • Posts: 3949
  • Registered: ‎12-01-2016
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  • Views: 85486
  • Message 8 of 14

Re: K8 Note - Unable to get Mobile Data speed

2018-07-10, 20:50 PM

 wrote:
I have the same problem , i tired with other networks but speed was very low.
I have reset my device, not resolved please help # lenovo team

Have you tried calling your service provider or changing your sim card?

 

-Daisy

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13 Posts

11-26-2017

India

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  • Posts: 13
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  • Message 9 of 14

Re: K8 Note - Unable to get Mobile Data speed

2018-07-13, 7:59 AM

Yes i have tried with other sim cards with airtel, and jio but, same problem. I have called to customer service. Updated with internet settings no use.

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3949 Posts

12-01-2016

Philippines

1423 Signins

85486 Page Views

  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: Philippines
  • Views: 85486
  • Message 10 of 14

Re: K8 Note - Unable to get Mobile Data speed

2018-07-19, 16:43 PM

 wrote:

Yes i have tried with other sim cards with airtel, and jio but, same problem. I have called to customer service. Updated with internet settings no use.


Try this--go to Setting>Backup &reset>Network settings> reset settings.

 

-Daisy

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