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Lenovo PhonesK8 [XT1902] Smartphones
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25 Posts

08-21-2017

India

63 Signins

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  • Registered: ‎08-21-2017
  • Location: India
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  • Message 11 of 44

Re: K8 Note not charging while the mobile is in use/screen is on

2017-09-05, 18:58 PM

Hi, 

I have observed that this mobile takes variable charging time.

During the first week, when phone left untouched it charges 100% in <= 2 Hours.

But after first week it take close to 3 Hrs to fully charge.

Moto's Turbo Power charger is meant to keep the phone cool and charge the phone quickly using its 15W Rating.

It doesnt seem to be the case. My Observations:

1. It takes more time to charge > 2.5 Hrs

2. On phone usage while charging. Sit down and pray for it to charge by End of Day.

3. It heats up while charging ~ 40degrees

 

I think the promise of Turbo power charging is broken 

 

Admin note; post merged in, subject edited.

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79 Posts

08-29-2017

India

274 Signins

2567 Page Views

  • Posts: 79
  • Registered: ‎08-29-2017
  • Location: India
  • Views: 2567
  • Message 12 of 44

Re: K8 Note not charging while the mobile is in use/screen is on

2017-09-05, 20:30 PM

Till now I haven't get any fix from Lenovo. I have doubt if Lenovo is working on the device or not.

 

Here is another example of slowest charging device ever made with a charger they call "Turbo Power"!!

 

 

 

This is my first purchase from Lenovo and I'll not repeat same mistake in future!!

 

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4 Posts

09-15-2017

India

9 Signins

77 Page Views

  • Posts: 4
  • Registered: ‎09-15-2017
  • Location: India
  • Views: 77
  • Message 13 of 44

Re: K8 Note not charging while the mobile is in use/screen is on

2017-09-15, 12:21 PM

Just push in the phone end  of the charger a bit deeper and do apply some force.

I was having difficulties initially as I was very gentle with the charging wire. It was taking around 4 hours for complete charge. I tried pushing the charger wire with a little force and accidentally found out that it started the Turbo charging. Do let me know whether it worked out for you.

 

Admin note; post merged in, subject edited.

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1 Posts

09-16-2017

India

3 Signins

32 Page Views

  • Posts: 1
  • Registered: ‎09-16-2017
  • Location: India
  • Views: 32
  • Message 14 of 44

Re: K8 Note not charging while the mobile is in use/screen is on

2017-09-16, 17:53 PM

Hi Vanice and Team, 

I am using Lenovo K8 note. Charging speed is very slow. Mobile takes 3 hours to charge completely. Company has promised rapid charging. Even after using the charger in box and updating system to latest update, charging speed ia very slow. Please resolve this at earliest as 3-4 hours charging time that too with rapid charger is just too much.

 

Admin note; post merged in, subject edited.

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1 Posts

09-16-2017

India

4 Signins

50 Page Views

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  • Message 15 of 44

Re: K8 Note not charging while the mobile is in use/screen is on

2017-09-16, 17:57 PM

I also have Lenovo K8 note and I am also facing the same issue. Lenovo team please fix this issue at earliest.

 

Admin note; post merged in, subject edited.

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3 Posts

09-04-2017

India

4 Signins

47 Page Views

  • Posts: 3
  • Registered: ‎09-04-2017
  • Location: India
  • Views: 47
  • Message 16 of 44

Re: K8 Note not charging while the mobile is in use/screen is on

2017-09-22, 9:36 AM

After update, charging phone is taking ages. Before it used to take around 2 hours max. Now it is taking 3-3.5 hour to charge fully... Can someone confirm? and any way to resolve it?

 

Admin note; post merged in, subject edited.

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9 Posts

09-21-2017

India

27 Signins

452 Page Views

  • Posts: 9
  • Registered: ‎09-21-2017
  • Location: India
  • Views: 452
  • Message 17 of 44

Re: K8 Note not charging while the mobile is in use/screen is on

2017-09-22, 14:55 PM

The charging time for k8 note is very erratic....Sometimes it gets charged in 2 hours and at other times it takes 4-5 hours to fully charge...Don't know what's wrong with it???

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4 Posts

09-24-2017

India

3 Signins

44 Page Views

  • Posts: 4
  • Registered: ‎09-24-2017
  • Location: India
  • Views: 44
  • Message 18 of 44

Re: K8 Note not charging while the mobile is in use/screen is on

2017-09-24, 11:32 AM

Hi All,

 

Even I am also having charging issue. Since the latest update, it takes around 6 hrs to complete 100%. Any solutions is appreciated. Thank you. 

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1 Posts

10-06-2017

India

2 Signins

27 Page Views

  • Posts: 1
  • Registered: ‎10-06-2017
  • Location: India
  • Views: 27
  • Message 19 of 44

Re: K8 Note not charging while the mobile is in use/screen is on

2017-10-06, 19:45 PM

My Lenovo K8 Note takes around 2 hours to charge from 25% to 100% on standby Condition. If I use the phone while charging it takes unlimited time to charge. I have tried hard reset tje phone but all invain. Sometimes it got heated even when it's in standby mode. 

I am facing such issue first time with Lenovo phone. I have used almost all K-Series phone erlier and was very happy with the phones until I started using K8 Note.

I have also made a complain to customer support and they have suggested to visit service center. Whether anyone here with same issue and anyone got any solution?

 

Admin note; post merged in, subject edited.

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11793 Posts

09-04-2014

Slovakia

33075 Signins

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  • Posts: 11793
  • Registered: ‎09-04-2014
  • Location: Slovakia
  • Views: 1238015
  • Message 20 of 44

Lenovo K8 Plus charging takes longer time

2017-10-07, 12:53 PM
 

Andy

 

Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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