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K8 Plus VoLTE not working

2017-10-07, 11:30 AM

VoLTE (with my jio sim) is not working on my Lenovo K8 plus. I am able to use data but no calls and SMS. The same sim works perfectly with Redmi note 4 and oppo F3.

I think the issue lies with: there is no "enhanced LTE mode" in my phone. Also when i dial *#*#4636#*#* ,volte provisioned is automatically disabled. Even when I enable it, it gets disabled automatically.

 

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2116 Posts

10-07-2016

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Re: K8 Plus VoLTE not working

2017-10-10, 13:00 PM

Hi vinodmagic, 

 

On what sim slot are you inserting it to? Sim slot 1 or 2? 

 

Regards, 

Venice 

Moto-Lenovo Support 

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8 Posts

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Re: K8 Plus VoLTE not working

2017-10-11, 6:40 AM

Hi Venice,

Thanks for your reply. I have inserted the 4G sim in sim slot 1. Please have a look at the screenshot.

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10-11-2017

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Re: K8 Plus VoLTE not working

2017-10-11, 10:24 AM

Hi Forum , I just purchased Lenovo K 8 note from Amazon . My sim is vodonfon 4 G . I put this sim in slot 1 of phone but it does not show LTE signal . it does  not make video calling. After that I run code as *#*#4636#*# to get phone information . Here i got hide of Volte . I made it on but again it gets off when i come out of this information. 

How can i enable this service ? 

 

Admin note; post merged in, subject edited.

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8 Posts

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Re: K8 Plus VoLTE not working

2017-10-11, 10:31 AM

No not yet. I think it is some software issue. I even replaced the smart phone from Lenovo. Tried changing the sim. But noting worked. I am able to make calls with the same sim in other VoLTE enabled phones.

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Re: K8 Plus VoLTE not working

2017-10-11, 10:27 AM
 

Andy

 

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Re: K8 Plus VoLTE not working

2017-10-13, 18:31 PM

wrote:

Hi Venice,

Thanks for your reply. I have inserted the 4G sim in sim slot 1. Please have a look at the screenshot.


Can you try inserting it in Sim slot 2? Let me know if it's still the same. 

 

-Venice 

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Re: K8 Plus VoLTE not working

2017-10-14, 11:27 AM

Hi Venice,

I have tested with the sim slot 2. It is still the same.

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Re: K8 Plus VoLTE not working

2017-10-16, 18:43 PM

wrote:

Hi Venice,

I have tested with the sim slot 2. It is still the same.


Can you try using another Jio sim? Let me know. 

 

-Venice 

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Re: K8 Plus VoLTE not working

2017-10-17, 8:18 AM

Hi Venice,

Thnaks a lot for your support. I got a new jio sim and it is working now.

The starange part was, the old jio sim was working with other VoLTE phones.

Anyways problem solved.

 

Vinod

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