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02-28-2018

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K8 note Google photos app crashing

2018-03-08, 20:10 PM

Whenever I opens the Google photos app on my K8 note it is diplaying the message like android.process.media has stopped & please open the app again. Please fix this bug

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12-01-2016

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Re: K8 note Google photos app crashing

2018-03-09, 18:26 PM

Hi Suneel129,

 

I understand you want to get rid of this issue, let me help you. Try the following:

 

1.Clear the App's Cache and Data.The steps below will assist you with clearing the applications cache/data.

Go to Settings> Apps>Google photos app>clear cache or Go to Settings> Apps>Google photos app> Storage >clear cache
If the clear cache did not resolve the issue, then try clear data.Please take note that clearing the cache will remove any temporary files being stored by the device and clearing the data will remove data that the application has saved.

 

2. Resetting App Preferences

 Settings >Apps> menu /3 dots>Reset App Preferences

 

Let me know.

 

Regards,
Daisy
Moto-Lenovo Support

 

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12 Posts

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Re: K8 note Google photos app crashing

2018-03-09, 18:35 PM

I did the above mentioned steps ,but my problem is still not resolved. After opening the Google photos app, 10 seconds later app stops working and automatically I am getting out from app.

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05-25-2016

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Re: K8 note Google photos app crashing

2018-03-10, 16:10 PM
Hey,
Do you have an internet connection? Try turning the internet off and see.
Regards,
Amal

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Re: K8 note Google photos app crashing

2018-03-10, 16:16 PM

Yeah I turned the internet connection off.

But it still showing "android.process.media is continuously stopping"

Please provide some solution

Thanks

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Re: K8 note Google photos app crashing

2018-03-10, 16:35 PM
Ok.
Go to settings/Apps/Tap on the 3 dots and choose reset app preferences.
Regards,
Amal

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Re: K8 note Google photos app crashing

2018-03-10, 16:37 PM

Already did that yesterday, still not working

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Re: K8 note Google photos app crashing

2018-03-10, 16:39 PM
Ok. Tried clearing cache of google play services?
Regards,
Amal

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Re: K8 note Google photos app crashing

2018-03-10, 16:50 PM

Not working...

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Re: K8 note Google photos app crashing

2018-03-10, 17:09 PM
Are the photos synced? Try turning off backup.
Does it happen only with photos app and no other Google applications?
Also, tried safe mode? (Press and hold power button and touch and hold power off option) see if the issue exists in safe mode also.
Regards,
Amal

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